ANDREA STEWARD
BROOKLYN,United States
Summary
Friendly and enthusiastic retail sales associate. Highly successful at selling and promoting new products. Talented sales associate effective at multi- tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Responsible and mature sales associate who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Experienced retail professional with strong leadership and relationship building skills
Overview
22
22
years of professional experience
Work History
Overnight Stocker and Receiver/ Manager
The Home Depot Inc
Brooklyn, NY
04.2018 - 06.2024
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Overnight Manager
Lowes Home Improvment
Brooklyn, NY
12.2013 - 03.2018
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supermarket Worker/ Supervisor
The Food Emporium
New York, NY
04.2012 - 11.2013
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Promoted a safe shopping environment by adhering to food safety standards when handling perishable items.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
Overnight Stocker
BJ's Wholesale
Brooklyn, NY
06.2005 - 02.2012
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Sales Associate
Target
Brooklyn, NY
11.2002 - 04.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Literature - Communications
Samuel J. Tlden H.S
Brooklyn, NY06.1993
Skills
- Cash register familiarity
- Customer service oriented
- Sales experience
- Friendly demeanor
- People oriented
- Maintenance skills
- Housekeeping skills
- People oriented
- Goal oriented
- Excellent communication skills
- Strong work ethic
- Machine operating skills
Timeline
Overnight Stocker and Receiver/ Manager
The Home Depot Inc
04.2018 - 06.2024
Overnight Manager
Lowes Home Improvment
12.2013 - 03.2018
Supermarket Worker/ Supervisor
The Food Emporium
04.2012 - 11.2013
Overnight Stocker
BJ's Wholesale
06.2005 - 02.2012
Sales Associate
Target
11.2002 - 04.2005
Literature - Communications
Samuel J. Tlden H.S