Andrea Stewart
Warehouse manager
Lafayette,LA
Summary
Dynamic Merchandise Manager at Costco with a proven track record in inventory management and merchandise presentation. Successfully enhanced store layouts and drove customer engagement, resulting in increased sales. Adept at mentoring teams and implementing effective stock replenishment strategies, fostering a high-performance culture focused on achieving results.
Overview
20
20
years of professional experience
Work History
Merchandise Manager
Costco
04.2017 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Interacted with customers to obtain feedback and drive satisfaction.
- Coordinated seasonal merchandise planning, aligning product availability with peak demand periods.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
Server Trainer
Chili's Restaurant
03.2014 - 03.2017
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Loan Processor
Money Mart
07.2012 - 11.2013
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Processed and cashed checks.
- Processed wire transfers for bill payment, person to person etc.
Membership Clerk
Sam’s Club
06.2007 - 04.2012
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
- Prepared monthly reports on membership statistics, providing valuable insights into trends and areas for improvement.
- Coordinated membership events, fostering positive relationships with both current and prospective members.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Cultivated positive relationships with vendors involved in membership services delivery by working closely during event planning phases.
- Processed membership applications, and credit applications, ensuring accurate data entry and timely updates in the database.
- Ensured compliance with all privacy laws when handling sensitive member information such as personal contact details or financial transactions history.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
- Maintained an organized filing system for membership records, streamlining administrative tasks and improving efficiency.
- Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
Cashier
Wendys International
07.2006 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Took orders over drive thru intake system and inside of the restaurant.
Cashier
Popeyes Chicken
04.2005 - 07.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Took orders over drive thru intake system and inside of the restaurant.
Education
Associate of Arts -
South Louisiana Community College
Lafayette, LA05-2018
High School Diploma
Northside High School
Lafayette, LA05-2007
Skills
- Inventory management
- Merchandise presentation
- Merchandise allocation
- Retail display setup
- Seasonal planning
- Stock replenishment
- Store layout optimization
- Stock management
Timeline
Merchandise Manager
Costco
04.2017 - Current
Server Trainer
Chili's Restaurant
03.2014 - 03.2017
Loan Processor
Money Mart
07.2012 - 11.2013
Membership Clerk
Sam’s Club
06.2007 - 04.2012
Cashier
Wendys International
07.2006 - 06.2007
Cashier
Popeyes Chicken
04.2005 - 07.2006
Associate of Arts -
South Louisiana Community College
High School Diploma
Northside High School
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