Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Andrea Sturm

IL
Andrea Sturm

Summary

As a recent Doctoral of Management graduate (2024), I reflect on my transformative journey. Following the sudden loss of my partner in2003, I was left to care for our two young children, ages three and eight, without access to our finances or a phone. I took swift action to ensure their well-being, leveraging my resilience and determination. I have demonstrated adaptability and a strong work ethic across various roles throughout my career, consistently delivering results. Notably, achieving my doctoral degree has significantly enhanced my self-worth, underscoring my capability to overcome adversity. Additionally, I obtained my insurance sales license in the summer of2023, expanding my professional expertise.

Overview

4
years of professional experience
1
Certification

Work History

RTI International

In-person interviewer
08.2024 - Current

Job overview

  • I am working as an interviewer for a national health study
  • It is important work, and I visit sample addresses in person to seek input and complete the study
  • Visiting homes, describing the study, and facilitating the interview process conducted on computers
  • Data Collection and Research

State Farm

Customer Account Service
04.2024 - 08.2024

Job overview

  • Customer experience agent
  • (Contracted through Everise)
  • Remote

H&R Block

Field Technology Support
12.2023 - 04.2024

Job overview

  • Technology support and tax professional support team
  • (Contracted through Everise)
  • Remote

Davis Vision

Provider Support Team
07.2023 - 12.2023

Job overview

  • Provider support insurance coverage team and technology support
  • (Contracted through Everise)
  • Remote

NORC at the University of Chicago

Contact tracer
07.2020 - 03.2023

Job overview

  • Maryland Department of Health contact tracer
  • Remote

Education

Colorado Technical University

DM
04.2024

University Overview

Doctoral studies conduct research and dissertations on the policy shaping affordable housing in Chicago.

Colorado Technical University

MS from Project Management
10.2018

University Overview

Master’s degree course load through completion in Project Management.

Skills

  • Organizational management
  • Manage Medical forms
  • Time management
  • Resource management
  • Plan development
  • Plan implementations
  • Communication skills using digital, video, and voice tools
  • Customer engagement
  • Listen to customers and resolve issues adding value
  • Skilled in issue de-escalations leading to outcomes of customer satisfaction
  • Committed to ongoing professional development
  • Strict adherence to guidelines, policies, and processes
  • Strict enforcement and observance of HIPAA regulations

Accomplishments

Accomplishments

2003 Realtor

2004 Realtor

2005 Realtor

2006 Realtor

2007 Realtor

2008 Realtor

2009 Institute of Real Estate Management

2006 Sworn in U.S. Census/Department of Commerce to 2018

2019 Code teacher

2020 Drama teacher

2021 Colorado Technical University Doctoral

2022 Colorado Technical University Doctoral Candidate

2023 Property and Casualty License Illinois

2024 Health Insurance License Illinois

Certification

Doctoral Doctor of Management 2024

Languages

German
Native or Bilingual

Timeline

In-person interviewer
RTI International
08.2024 - Current
Customer Account Service
State Farm
04.2024 - 08.2024
Field Technology Support
H&R Block
12.2023 - 04.2024
Provider Support Team
Davis Vision
07.2023 - 12.2023
Contact tracer
NORC at the University of Chicago
07.2020 - 03.2023
Colorado Technical University
MS from Project Management

Doctoral Doctor of Management 2024

Colorado Technical University
DM
Andrea Sturm