Andrea Talavera
Vacaville,CA
Summary
Customer Service Representative with extensive experience in retail market industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
SSR
Mondelez International
Vacaville, CA
06.2016 - Current
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Stayed up to date on inventories, supplies and customer orders.
- Replaced and adjusted signs to reflect different products and promotional prices.
- Organized and loaded product shipments and boxes.
- Displayed appropriate signage for products and sales promotions.
- Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Liberty High School
Brentwood, CA05.2012
Skills
- product skills
- active listening
- commination
- rapport building
- time management
- organizational skills
- problem solving
- technological
- team player
- customer relationship management
- collaborative
- Computer Skills
- Task Prioritization
Affiliations
leader of the women's sales council , lead our team with new ideas to successfully
Developed and organized new projects for volunteering and fundraising to make a change in the community.
References
References available upon request.
Timeline
SSR
Mondelez International
06.2016 - Current
High School Diploma -
Liberty High School