William B. Vaught
Paducah,KY
Summary
Dynamic customer service professional with a proven track record at Cintas, excelling in conflict resolution and customer relationship management. Recognized for exceeding performance goals and fostering teamwork, I leverage my product knowledge to enhance customer experiences and drive sales growth. Passionate about delivering exceptional service and building lasting client relationships.
Overview
5
5
years of professional experience
Work History
SSR
Cintas
Paducah, KY
10.2024 - Current
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Earned recognition from management for consistent delivery of exceptional customer service.
- Assessed customer needs through active listening and observation.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Assistant SSR
Cintas
Paducah, KY
11.2023 - 10.2024
- Created positive customer experiences that enhanced retention and supported account growth
- Serviced customer base by providing tailored equipment and solutions to meet needs
- Exceeded expectations of management and customers through dedicated service
- Cultivated a collaborative team atmosphere by encouraging open communication and shared goals
Online Services Merchant - Customer Service & Sales
12.2020 - 11.2023
- Built rapport with customers to enhance satisfaction and loyalty
- Delivered customer service and support at retail locations, resolving inquiries and issues effectively
- 100% positive customer service feedback
- Marketed and sold diverse products (B2C), driving customer engagement and sales
- Exceptional product research and marketing skills
- Meet strict deadlines and goals
Barista/Customer Service
Starbucks's
New York, NY
03.2022 - 10.2022
- Serve 1,200+ Customers daily with exceptional communication and rapport building skills
- Efficiently collaborate with a team of 14 ensuring brand standards are executed
- Manage sales and cash flow with a record of 100% accuracy
- Quickly master new concepts and implementation in a high-pressure environment
- Recognized as Partner of the Quarter for Q3 2022 due to outstanding contributions to team success.
Customer Service & Sales Associate
LOWE'S
Madisonville, KY
12.2021 - 03.2022
- Manage all facets of the customer sales experience
- Assist customers with inquiries and provide needs-based solutions
- Efficient at de-escalating and resolving customer complaints
- Achieved monthly recognition for outstanding performance in sales.
- Recognized consistently by corporate for exemplary department conditions when inspected
Keyholder/Assistant Manager
BOX LUNCH STORE
Evansville, IN
08.2020 - 01.2021
- Leverage my product knowledge and customer experience skills to exceed store goals
- Exceed daily sales goals through identifying with the customer's needs, and effectively engage them
- Deliver an amazing customer experience that encourages customers to return
- Provide leadership & management when the store Manager is off
- Successfully opened and closed the store as acting Manager
- Work the computerized register: process transactions and drive add-on sales to surpass goals
- Manage planogram changes - including store map, wall, fixture, & merchandising mix
- Cover the sales floor zone and ensure that assigned areas are up to visual standards
- Train and coach new Sales Associates as needed to help them quickly get acclimated
Education
High School Diploma -
James Madison HS
Norcross, GA06-2020
Skills
- Customer relationship management
- Conflict resolution
- Sales strategy
- Market analysis
- Product knowledge
- Team collaboration
Timeline
SSR
Cintas
10.2024 - Current
Assistant SSR
Cintas
11.2023 - 10.2024
Barista/Customer Service
Starbucks's
03.2022 - 10.2022
Customer Service & Sales Associate
LOWE'S
12.2021 - 03.2022
Online Services Merchant - Customer Service & Sales
12.2020 - 11.2023
Keyholder/Assistant Manager
BOX LUNCH STORE
08.2020 - 01.2021
High School Diploma -
James Madison HS