Natalia Rosales
Midland ,TX
Summary
My objective is to exceed our customers expectations!
Highly-motivated employee with desire to take on new challenges.
Strong work ethic!
Ambitious, career-focused job seeker!
Overview
8
8
years of professional experience
Work History
SSR
CINTAS, Professional Uniform and Facility Services
Midland , TX
02.2023 - Current
- Building relationships with customers
- Manage and grow customer accounts by upselling additional products and services
- Negotiating service agreement renewals
- Insured quality standards and proactively solve customers concerns
- Became a Certified Route Trainer in less than a year working with Cintas.
- I was awarded Partner of the Month two times within the short amount of time employed with Cintas!
- I come in on my day off to keep learning and help wherever I am needed!
Processing Supervisor
Jack Links Beef Jerky
Alpena , SD
07.2019 - 12.2022
- Established work schedules, assignments and production sequences to meet production goals.
- Monitored production execution with established priorities to achieve optimal results.
- Implemented performance strategies for operational protocols to meet quality standards.
- Resolved operational, manufacturing and maintenance problems to minimize production delays.
- Reviewed nonconforming products with QA managers to meet daily production schedules.
- Devised safety production and sanitation guidelines to improve overall operations.
Guest Service Department Manager
McDonald's Restaurant
Bullhead City, AZ
03.2016 - 12.2018
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05.2010
Skills
- Staff retention
- Productivity improvement specialist
- Performance reporting
- Quality assurance controls
- Leadership
- Relationship Building
Timeline
SSR
CINTAS, Professional Uniform and Facility Services
02.2023 - Current
Processing Supervisor
Jack Links Beef Jerky
07.2019 - 12.2022
Guest Service Department Manager
McDonald's Restaurant
03.2016 - 12.2018
High School Diploma -
Mohave High School