Jan Michael Sylva
Grand Praire,TX
Summary
Dynamic professional with a proven track record at Cintas, excelling in customer relations and problem resolution. Adept at training new SSR's and streamlining processes, leveraging strong organizational skills and technical expertise to enhance operational efficiency. Committed to fostering effective relationships and ensuring safety in high-stakes environments. DOT certified and First Aid/CPR trained.
Overview
16
16
years of professional experience
Work History
SSR
Cintas
11.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional customer service. Committed to streamlining processes and advancing organizational objectives.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills.
- Trained new SSR's.
- Awarded Rookie of the Year Award during first year of employment.
- Accountable for ensuring accurate and timely delivery of customer products, resolving customer complaints and addressing customer needs.
Cell Site Technician
Goodman Telecom, Ericsson, Clearwire
08.2009 - 05.2023
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Accountable for accurate tracking of company and customer assets.
- Responsible for training of newly hired employees on customer specific and company guidelines.
- Assisted in developing project plans and work assignments for regional teams.
- Commissioned new cell sites and verify optimal operation before customer turnover.
- Performed safety checks to identify potential hazards for tower climbers.
Education
High School Diploma -
Storman High School
Victoria, TXSkills
- Verbal communication
- Teamwork and collaboration
- First Aid/CPR
- Organization
- Relationship building
- Customer relations
- DOT certified
- Problem resolution
- Self-Directed
Timeline
SSR
Cintas
11.2023 - Current
Cell Site Technician
Goodman Telecom, Ericsson, Clearwire
08.2009 - 05.2023
High School Diploma -
Storman High School
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