Andrea Tall

• Provided first-rate service to all customers and potential customers.
• Drafted, finalized and submitted paperwork to complete sales.
• Opened and closed shop daily, ensuring operational readiness and customer-facing excellence
• Contacted, and closed high-quality sales leads; averaged 14 new clients per week, with a peak of 21
• Built lasting relationships with major clients including NASA, Red Bull, and Hilton, driving repeat business and referrals
• Managed outside installation projects, coordinating timelines and logistics for a seamless client experience
• Collaborated with in-house graphics team and garage to ensure design accuracy and project success
• Handled all customer communications, including greeting walk-ins, answering calls and emails, and processing payments
• Conducted follow-ups to ensure customer satisfaction, resolving any concerns proactively
• Trained and mentored new hires on sales processes, customer service standards, and shop procedures
• Doubled overall shop sales within the first 3 months through strategic lead conversion and relationship-building
• Sustained doubled sales growth consistently over a 7-month period through excellent customer satisfaction negotiation and strong brand representation

• Provided one-on-one and small group tutoring in math and English, tailoring lessons to each student’s learning style, pace, and academic needs.
  
• Created and administered custom assessments to track growth, identify gaps, and drive results in both comprehension and test performance.
  
• Collaborated with teachers and parents to align goals, adjust lesson plans, and ensure a supportive educational environment.
  
• Developed students’ study habits, organization, and confidence, using a blend of academic coaching and positive reinforcement.
  
• Led tutoring sessions in schools, homes, and community spaces, adapting to different environments while maintaining professionalism and focus.
  
• Demonstrated exceptional care and dedication by creating thoughtful experiences around holidays and milestones often purchasing books, treats, and gifts to encourage learning and joy.
  
• Recognized for going above expectations to build student trust and motivation, often becoming a mentor as well as a tutor.

• Delivered first-rate service to all customers, greeting walk-ins, answering calls/emails, and handling payments.
  
• Built lasting relationships with clients, including NASA, Red Bull, and Hilton, driving repeat business and referrals.
  
• Managed customer expectations from start to finish: quoting, paperwork, scheduling, and follow-ups to ensure satisfaction.
  Resolved customer concerns quickly and proactively, keeping projects on track and clients happy.
  

Operations and Coordination.

• Opened and closed the shop daily, ensuring everything was ready for customers, and operations ran smoothly.
  Coordinated with installers and designers to ensure projects matched client expectations, timelines, and brand standards.
  
• Oversaw outside installation projects, managing logistics to deliver a seamless client experience.
  
• Trained and mentored new hires on customer service, sales, and shop procedures.
  

Sales and Results

• Consistently converted high-quality leads, averaging 14 new clients per week, with a peak of 21.
  
• Doubled shop sales within three months through strong customer relationships, upselling, and brand representation.
  
• Sustained double sales growth through negotiation skills and excellent service follow-through.

• Managed all front desk operations, including patient scheduling, phone/email correspondence, insurance verification, and payment collection.
  
• Welcomed and checked in patients, provided intake forms, and ensured a smooth flow from reception to exam.
  
• Assisted in pre-testing procedures, such as tonometry and refraction.
  
• Assisted customers in selecting eyewear based on prescription, style preferences, and lifestyle needs, combining clinical insight with sales expertise.
  
• Maintained a clean, organized, and professional clinic environment, ensuring an efficient and welcoming patient experience.
  
• Trained and supported new hires in both administrative and clinical protocols, ensuring team readiness and smooth onboarding.

• [Spring 2022-Fall 2023] - Dean's List
• Member of English Honor Society