Jessica C Rodrigues Pereira Pires
Trinity Solar
Brockton,MA
6
years of professional experience
Results-focused operations professional with experience in sales support, CRM management, and customer service. Oversee scheduling, workflow organization, and staff coverage to improve consistency and service delivery. Known for multitasking, follow-up, and steady problem-solving in high-volume environments.
Work History
Sales Representative
1 Month- Presented solar proposals and explained system benefits, incentives, and installation steps.
- Scheduled in-home consultations with prospects through Trinity Solar appointment systems.
- Informed homeowners about Trinity Solar residential options and financing, enhancing customer understanding.
- Built rapport with homeowners during door-to-door outreach and neighborhood canvassing.
- Followed Trinity Solar sales scripts and compliance guidelines during customer conversations.
- Maintained CRM records for Trinity Solar prospects, appointments, and follow-up activity.
- Cultivated strong relationships with customers to improve engagement. to enhance engagement.
- Adapted sales approaches to sell and upsell services to new and existing clients.
- Resolved objections and complaints, facilitating successful deal negotiations.
Assistant Manager
1 Year 11 Months- Smooth shift coverage supported employees during busy periods.
- Reliable opening and closing routines kept daily operations on track.
- New employee training and onboarding supported quick adjustment to the role.
- Balanced scheduling and coverage ensured optimal staff availability during peak hours.
- Customer complaints were resolved through calm, professional service.
- Regular feedback and follow-up kept employee performance aligned with team goals.
- Policy and safety compliance remained consistent across shifts.
- Upper management stayed informed through clear communication.
- Managed incoming phone calls and directed emails promptly to enhance communication flow.
Shift Leader
10 Months- Supervised team members and coordinated daily shift operations
- Opened and closed the restaurant according to company procedures
- Assigned tasks and ensured timely completion by team members
- Trained and supported new employees to enhance onboarding experience
- Provided excellent customer service and resolved customer concerns
- Tracked inventory levels and replenished supplies to ensure availability.
- Communicated operational issues and shift updates to management for effective decision-making.
Administrative Assistant
2 Years 9 Months- Organized and maintained electronic and paper files for efficient retrieval and compliance
- Prepared documents, reports, and spreadsheets
- Assisted managers and staff with daily office tasks
- Ordered and tracked office supplies to ensure availability and reduce downtime
- Supported payroll processing and managed invoices to facilitate timely payments
- Organized travel logistics for staff trips
- Support managers and coworkers with day-to-day tasks.
Education
Geography Land Planning
High School Diploma
Skills
Appointment setting and sales
Field sales strategies
Lead qualification
Objection resolution
Sales techniques
Consultative selling
CRM management
Sales reporting
Customer service and communication
Client care and support
Problem solving and compliance
Microsoft Office proficiency
Leadership and time management
Adaptability
Quick learner
Adaptability
Languages
Cape Verdean Creole: Native , Portuguese: Proficient (C2)
Additional Information
- Strong work ethic and reliability
- Quick learner
- Comfortable working independently or in a team
- Compassionate and respectful approach to care
- Ability to follow care plans, routines, and instructions
- Adaptable to diverse needs and environments.
Timeline
Sales Representative
Trinity Solar
09.2026 - CurrentRead More
Assistant Manager
Oliveira's Express
09.2024 - 08.2026Read More
Shift Leader
B.GOOD Restaurant
03.2024 - 01.2025Read More
Administrative Assistant
Incentea CV, Management Technologies
03.2021 - 12.2023Read More
University of Cape Verde
Geography Land Planning
Read More
Liceu Domingos Ramos
High School Diploma
Read More