Andrea Thomas
Plainfield,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Notary Public/Certified Notary Signing Agent
Secured Signing Services, LLC
Plainfield, IN
04.2003 - Current
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
Funeral Operations Coordinator
Flanner Buchanan
Indianapolis, IN
04.2013 - 09.2023
- Assisted families with compassion in all regards to the loss of their loved one.
- Answered the phone, taking death calls for all fourteen (14) locations to obtain all necessary information for dispatching and various other duties.
- Communicated with hospitals, coroner office(s), nursing homes, etc. to bring loved ones into our care.
- Dispatched transfer team to proper locations.
- Prepared a Service Board for the following day's funeral services which was sent to all locations.
- Also assigned our driver(s) to their work assignment for the following day and dispatched proper information.
- Handled hundreds of emails daily from the funeral director(s).
Correctional Counselor
Indiana Girls School
Indinapolis, IN
08.1995 - 02.2000
- Conducted intake interviews with inmates to assess their mental health needs and determine appropriate treatment plans.
- Provided counseling services to inmates in a group or individual setting to address issues such as substance abuse, trauma, anger management, and other behavioral problems.
- Monitored inmates' progress through regular assessments and updated treatment plans accordingly.
- Facilitated educational classes for inmates on topics such as substance abuse prevention and life skills development.
- Coordinated with outside agencies to provide resources to assist inmates in transitioning back into society upon release from prison.
- Organized recreational activities for inmates including sports tournaments, music performances, art classes, and movie nights.
- Maintained accurate records of inmate interactions and provided updates regarding any changes in behavior or mental health status.
- Participated in team meetings with other professionals involved in the rehabilitation process of an inmate.
- Created reports detailing inmate progress and submitted them regularly to supervisors and other administrators within the correctional system.
- Provided crisis intervention services to inmates who experienced sudden changes in behavior or emotional distress due to traumatic events inside the facility.
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
Education
Bachelor of Arts - Criminal Justice, Psychology and Sociology
Indiana University Bloomington
Bloomington, IN05-1994
Skills
- Skilled Planner
- Building Rapport
- Superior Communication Skills
- Motivational Interviewing
- Office Administration
References
References available upon request.
Timeline
Funeral Operations Coordinator
Flanner Buchanan
04.2013 - 09.2023
Notary Public/Certified Notary Signing Agent
Secured Signing Services, LLC
04.2003 - Current
Correctional Counselor
Indiana Girls School
08.1995 - 02.2000
Bachelor of Arts - Criminal Justice, Psychology and Sociology
Indiana University Bloomington
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