Trixie Edwards
Data Analyst
Huntersville,NC
Summary
Experienced Notary Public/ Mortgage closer with over $10,000,000 of loans closed in the mortgage Industry. Knowledgeable Notary Public with an honest reputation and Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Certified Notary Public/Certified Notary Signing Agent
FCO Notary Signing Services
06.2021 - Current
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Checked documents and identifying credentials for all parties.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Administered oath to document signers to obtain affirmation of truth.
- Managed digital databases and physical file systems.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues
- Collaborated with vendors to orchestrate efficient shipments of Mortgage products to more than 50% weekly customers
- Met with clients in residential environment to witness signings
- Produced accurate signed and notarized documentation and organized resources to smoothly execute changes
- Collaborated with vendors to orchestrate efficient shipments of loan products to more than 15 weekly customers
Cabinet& Flooring Sales Call Center Rep.
FCOC Contracting
08.2019 - 10.2021
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded to customer comments and questions via LiveChat during shifts.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Documented and detailed calls and complaints using call center's CRM database.
Researcher & Development Officer/Director of Purchasing Logistics
First Choice One Companies Contracting
08.2017 - 10.2019
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Used Shopify and Facebook information to model trends in E-commerce and prepare reports.
- Completed testing projects by deadline and under budget for company-wide initiatives.
- Led research team of 4 on e-commerce projects and successfully met key milestones
- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
Logistics Coordinator
Your Turn Consultants
01.2014 - 10.2017
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Mortgage Originator Assistant
Mortgage Consultants And Financial
08.2008 - 11.2014
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Collaborated with team members to achieve target results
Education
Certification - Notary Public
National Notary Association
Charlotte, NC06.2021
Certification - Notary Loan Signing Agent
Central Piedmont Community College
Huntersville, NC08.2021
Associate of Science - Business Management
Minneapolis Community Technical College
Minneapolis, MN08.2015
Associate of Science - Vocational-Technical Education
Rochester Community And Technical College
Rochester, MN07.2013
Skills
- Business administration
- Document review
- Recordkeeping abilities
- Electronic Filing System
- Proficient in Microsoft Office
- Microsoft Word
- Google Workspace
- USA Patriot Act
- Sorting and labeling
- Accounting familiarity
- Multi-line phone proficiency
- Customer Relationships
Timeline
Certified Notary Public/Certified Notary Signing Agent
FCO Notary Signing Services
06.2021 - Current
Cabinet& Flooring Sales Call Center Rep.
FCOC Contracting
08.2019 - 10.2021
Researcher & Development Officer/Director of Purchasing Logistics
First Choice One Companies Contracting
08.2017 - 10.2019
Logistics Coordinator
Your Turn Consultants
01.2014 - 10.2017
Mortgage Originator Assistant
Mortgage Consultants And Financial
08.2008 - 11.2014
Certification - Notary Public
National Notary Association
Certification - Notary Loan Signing Agent
Central Piedmont Community College
Associate of Science - Business Management
Minneapolis Community Technical College
Associate of Science - Vocational-Technical Education
Rochester Community And Technical College
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