Andrea Thomas
Pasadena,MD
Summary
Dynamic professional with a proven track record at MedStar Health, adept in HIPAA compliance and renowned for exceptional customer service. Excelled in enhancing client satisfaction and streamlining insurance claim processes. Skilled in hairstyling, waxing, and verbal communication, consistently fostering teamwork. Achieved top-level status as a wax specialist, demonstrating a commitment to professional growth and client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Financial Services Specialist
MedStar Health
06.2022 - Current
- Work in conjunction with insurance companies to ensure claims are processed and paid in a timely manner.
- Call and speak with Insurance representatives to gain further knowledge into denials.
- Suppling requested information to the insurance company to aid in getting a claim paid.
- Work with patients to fulfill requests from Insurance companies.
- Assist other departments with information regarding specific insurance requirements
- Stay up to date on ever changing healthcare requirements.
- Progressed to the High Dollar desk to work claims, and take on special projects as needed.
- Consistently achieving continuous education credits to maintain CRCS certification.
Administrative Assistant
Chesapeake Medical Imaging
06.2017 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled, checked in, and registered patients for radiology services
- Worked closely with both technologist and Radiologists to keep the flow of the day running smoothly
- Ensure the facility is stocked and clean each day at beginning and end of work day
- In charge of biopsy scheduling, acquiring orders, and scheduling specimen pickup
Cosmetologist
Salon PS
01.2017 - 06.2017
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Traveled to senior Living facilities to work in the in house salons
- Provided hair and nail services to residents
Hairstylist/ Receptionist
Symmetry Hair Studio
03.2006 - 01.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Volunteered yearly for Cuts for Cancer, The Turf Valley Bridal Show, and the Pretty in Pink Cancer Survivors Fashion Show
- Track and maintain product inventory
- Open and closed salon
- Booked and rescheduled appointments
Wax Specialist
European Wax Center
12.2013 - 06.2016
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Answer incoming calls to make, cancel, and move appointments for guests on the computer
- Provide professional hair removal using a hard stripless wax.
- Progressed forward to a top level of wax specialist within the company, working in 15 minute intervals for services
- Trained incoming employees on proper waxing techniques and company procedures
Education
High School Diploma -
Glenelg High School
Glenelg, MDBilling
Medical Billing Course
Online04-2022
Cosmetology
Graham Webb Academy
Arlington, VA06-2005
Skills
- Providing the highest level of customer service
- Knowledge and understanding of HIPAA compliance
- Exceptional verbal and written communication skills
- Teamwork and detail oriented
- Professional cosmetologist
- Quick learner
Certification
Certified Revenue Cycle Specialist (CRCS)
Timeline
Patient Financial Services Specialist
MedStar Health
06.2022 - Current
Administrative Assistant
Chesapeake Medical Imaging
06.2017 - 06.2022
Cosmetologist
Salon PS
01.2017 - 06.2017
Wax Specialist
European Wax Center
12.2013 - 06.2016
Hairstylist/ Receptionist
Symmetry Hair Studio
03.2006 - 01.2017
Certified Revenue Cycle Specialist (CRCS)
High School Diploma -
Glenelg High School
Billing
Medical Billing Course
Cosmetology
Graham Webb Academy
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