Brenda Lamberies
Gaylord
Summary
Dynamic Patient Financial Services Specialist with a proven track record at Munson Healthcare Otsego Memorial Hospital. Expert in patient registration and payment collection, enhancing patient experiences through exceptional customer service and effective problem-solving. Recognized for fostering teamwork, ensuring compliance with HIPAA regulations while maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Patient Financial Services Specialist
Munson Healthcare Otsego Memorial Hospital
09.2022 - Current
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon arrival.
- Promoted a positive patient experience, addressing concerns and resolving issues related to insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Contributed to team success by sharing knowledge of best practices in registration and coding procedures.
Patient Access Representative
Munson Healthcare Otsego Memorial Hospital
11.2021 - 09.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Office Manager
Cantoola LLC
04.2015 - 11.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Sourced vendors, built relationships, and negotiated prices.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Used microsoft office to authorize and monitor purchase orders and consumables.
- Used Microsoft Office to develop documents and spreadsheets for specific analyses.
- Performed monthly reconciliation of open purchasing orders.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Made sure that products were produced on time and are of good quality.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Communicated with clients regarding project report status and delivery schedule.
- Collaborated with engineering team to determine project specifications.
Education
High School Diploma -
Gaylord High School
Gaylord06-2007
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Patient registration
- Medical terminology
- Payment collection
- Time management
- Multitasking
- Reliability
- Organizational skills
Timeline
Patient Financial Services Specialist
Munson Healthcare Otsego Memorial Hospital
09.2022 - Current
Patient Access Representative
Munson Healthcare Otsego Memorial Hospital
11.2021 - 09.2022
Office Manager
Cantoola LLC
04.2015 - 11.2021
High School Diploma -
Gaylord High School
Similar Profiles
DeShi WangDeShi Wang
ICU Nursing Assistant/Nursing Unit Clerk at Munson Healthcare Otsego Memorial HospitalICU Nursing Assistant/Nursing Unit Clerk at Munson Healthcare Otsego Memorial Hospital
James HatfieldJames Hatfield
Multi-Modality Technologist at Munson Healthcare Otsego Memorial HospitalMulti-Modality Technologist at Munson Healthcare Otsego Memorial Hospital
DeShi WangDeShi Wang
ICU Nursing Assistant at Munson Healthcare Otsego Memorial HospitalICU Nursing Assistant at Munson Healthcare Otsego Memorial Hospital