Andrea Toledo
Hercules,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
The Home Depot Inc
San Rafael, CA
05.2024 - Current
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Monitored sales trends to determine which products should be reordered or discontinued based on customer demand.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
Cashier and Merchandiser Expert
Target
Sandy
07.2021 - 05.2024
Cashier and Merchandiser Expert
Target
Hercules
07.2021 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Communicated effectively with co-workers regarding product availability and delivery schedules.
- Reported any damaged or missing items to management immediately upon discovery.
- Processed returns accurately according to company policy and procedures.
- Ensured customer satisfaction by providing prompt service when needed.
Cashier Team Lead
Las Montanas
San Pablo, CA
01.2019 - 07.2019
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Managed scheduling, payroll, and time off requests for team members.
Education
High School Diploma -
De Anza High School
El Sobrante, CA06-2021
Some College (No Degree) -
Contra Costa College
San Pablo, CASkills
- Visual Merchandising
- Store Organization
- Retail experience
- Cash Management
- Returns processing
- Customer Service
- Conflict Resolution
- Hospitality and accommodation
- Organizational abilities
- Refund handling
- Written and verbal communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Merchandise Associate
The Home Depot Inc
05.2024 - Current
Cashier and Merchandiser Expert
Target
07.2021 - 05.2024
Cashier and Merchandiser Expert
Target
07.2021 - 05.2024
Cashier Team Lead
Las Montanas
01.2019 - 07.2019
High School Diploma -
De Anza High School
Some College (No Degree) -
Contra Costa College