Andrea Tork

• Through advertisement and patience, saw financial success through collaborations, self advertisement and building relationships with clients and coworkers.
• Subscription-based social media platform where creators can earn money from users who subscribe to their content.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.

Managed approximately 30 client requests in one day.

• Retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores.
• Assisted customers by answering questions and fulfilling requests.
• Increased sales by offering advice on purchases and promoting additional products.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
• Provided excellent service through active listening skills, addressing customers'' needs effectively .
• Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
• Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
• Greeted all customers warmly to build welcoming and positive atmosphere within store.
• Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
• Enhanced customer satisfaction by providing efficient and accurate cash handling services.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.

During busy weekend days I managed to go through customer lines every weekend, going through 20-30 customers a day.

• Maintained presentable customer areas with diligent cleaning and proactive recovery management.

• I took evening phone calls to place orders and offered customer service whenever I could.
• I also helped prepare and prepped meals.
• I also cooked in the back whenever it was needed.
• Counted and helped with money safety in the cash register.
• American restaurant chain and international franchise known for its Italian-American cuisine menu including pizza and pasta.
• Accurately handled cash register transactions while providing excellent customer service.
• Cleaned and organized condiment and beverage stations to maintain tidiness.
• Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
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• Completed order entries and verified correctness with customers to reduce post-order errors.
• Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
• Resolved customer complaints independently or with aid of supervisor.
• Provided beverage cups and condiments to increase customer convenience
• Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
• Enhanced customer satisfaction by providing efficient and accurate order processing.
• Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
• Provided customers with information on specials and discount deals.
• Assisted counter staff in packing ready orders and distributing to customers.
• Supported positive work atmosphere by actively participating in team meetings and offering constructive feedback when necessary.
• Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
• Engaged customers to help create superior food and beverage experience.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

I stayed calm under super bowl day pressure for the entire day while approximately 15 orders came in through the phone consecutively.