Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea  Torres

Andrea Torres

Sunrise,FL

Summary

Attentive Customer Service Representative with 19 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

10
10
years of professional experience

Work History

Pizza Manager

Big Y Supermarket
Mansfield Center, CT
11.2023 - Current
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Increased overall store sales through effective marketing strategies and promotional campaigns.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.

Pool Ambassador

Fountainebleau Hotel
Miami
09.2023 - 10.2023
  • Supported event planning teams in organizing successful poolside events for both hotel guests and private clients.
  • Contributed to revenue growth by upselling food and beverage options to guests enjoying the pool facilities.
  • Increased repeat visits from guests with personalized attention and proactive problemsolving.
  • Monitored pool activity closely, intervening quickly in emergency situations or enforcing safety rules as needed.

Cruise Representative

Royal Caribbean International
Miramar
06.2014 - 09.2023
  • Organized social events for passengers to facilitate networking opportunities among travelers from diverse backgrounds.
  • Provided support during emergency situations or medical incidents by coordinating appropriate responses with ship staff members as necessary.
  • Demonstrated exceptional communication skills by effectively addressing large groups of passengers during orientation sessions and onboard announcements.
  • Ensured guest safety by conducting regular cabin checks and monitoring emergency equipment functionality onboard the ship.

Education

Everglades High School
Miramar, FL

Skills

  • Health and Safety Regulation
  • Customer Service
  • POS system knowledge
  • Sales Leadership

Languages

Spanish
Native or Bilingual

Timeline

Pizza Manager

Big Y Supermarket
11.2023 - Current

Pool Ambassador

Fountainebleau Hotel
09.2023 - 10.2023

Cruise Representative

Royal Caribbean International
06.2014 - 09.2023

Everglades High School
Andrea Torres