Attentive Customer Service Representative with 19 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
10
10
years of professional experience
Work History
Pizza Manager
Big Y Supermarket
Mansfield Center, CT
11.2023 - Current
Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
Increased overall store sales through effective marketing strategies and promotional campaigns.
Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Pool Ambassador
Fountainebleau Hotel
Miami
09.2023 - 10.2023
Supported event planning teams in organizing successful poolside events for both hotel guests and private clients.
Contributed to revenue growth by upselling food and beverage options to guests enjoying the pool facilities.
Increased repeat visits from guests with personalized attention and proactive problemsolving.
Monitored pool activity closely, intervening quickly in emergency situations or enforcing safety rules as needed.
Cruise Representative
Royal Caribbean International
Miramar
06.2014 - 09.2023
Organized social events for passengers to facilitate networking opportunities among travelers from diverse backgrounds.
Provided support during emergency situations or medical incidents by coordinating appropriate responses with ship staff members as necessary.
Demonstrated exceptional communication skills by effectively addressing large groups of passengers during orientation sessions and onboard announcements.
Ensured guest safety by conducting regular cabin checks and monitoring emergency equipment functionality onboard the ship.