Andrea Torres

• Assisted patrons with locating resources and utilizing library systems
• Cataloged and organized materials to enhance accessibility
• Supported library programs by preparing materials and coordinating activities
• Managed circulation desk operations, processing checkouts and returns efficiently
• Answered questions from patrons and helped to find desired materials.
• Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.

• Adapted instructional methods to meet diverse student learning needs and abilities.
• Managed classroom behavior using positive reinforcement strategies to enhance student engagement.
• Developed a supportive learning environment, fostering respect and cooperation among students.

Supervised a team of 8 case workers to optimize case management processes. Oversaw adherence to established policies and income guidelines. Evaluated cases for accuracy to facilitate timely delivery of Medicaid, SNAP, LIHEAP, and TANF services to McKinley County residents.

• Conducted performance evaluations, providing feedback to enhance team effectiveness and morale.
• Mentored junior staff, fostering professional development and enhancing overall team capabilities.