Andrea Trietch
Blarney Castle Oil Co.
Mesick,MI
13
years of professional experience
Motivated seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines.
Work History
Assistant Manager
5 Months- Supervised daily store operations, ensuring smooth shift coverage and consistent customer service.
- Trained new team members on POS procedures, cash handling, and store policies.
- Monitored inventory levels, placed replenishment orders, and reduced stock shortages.
- Resolved customer concerns promptly, maintaining service standards and repeat business.
- Audited register activity, balanced cash drawers, and verified accurate financial records.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved merchandising displays and store cleanliness to support sales and brand presentation.
ASSOCIATE
1 Year 4 Months- Embodied company mission and values through honesty, integrity and high-quality performance. Created and delivered professional presentations to senior management, effectively communicating key findings and recommendations. Answered questions via telephone, email or in-person interactions.
PRODUCTION LINE LEADER
2 Years 1 Month- Participated in planning meetings to set production targets and allocate resources efficiently. Supervised daily production activities to ensure efficiency and safety compliance. Reviewed production reports to track progress against goals and identify areas for improvement. Resolved production issues promptly to minimize impact on timelines. Monitored equipment operation, conducting routine checks to prevent downtime. Oversaw maintenance of equipment, scheduling repairs and upgrades as needed. Optimized workflow by identifying bottlenecks and implementing effective solutions. Collaborated with other departments to streamline processes and improve output. Trained new employees on machinery operation and safety protocols. Recognized for leading teams to achieve record-breaking production levels within set deadlines. Implemented quality control measures to maintain product standards and reduce waste. Maintained accurate inventory records, ensuring availability of necessary materials.
SUPERVISOR OF OPERATIONS
4 Years 3 Months- Me and my team worked the ramp, ticket counters, and gate areas for Delta and United airlines. I coached, trained and developed employees in company policies and compliance requirements. Monitored employee performance regarding safety, reliability, and customer service. Managed database with details on account activities and employee schedules. Familiarized staff with safe equipment operation and safety rules to maximize compliance. Resolved customer problems personally, responding to inquiries and complaints. Completed necessary paperwork and data entry promptly to provide steady flow of information. Corrected issues and handled emergencies through responsive and decisive leadership. Coordinated schedules, assignments, and workflow to optimize productivity. Liaised with other supervisors to coordinate inter-departmental projects or initiatives. Supervised office staff, ensuring efficient operation and meeting of all deadlines. Ensured compliance with company policies, as well as state and federal regulations. Analyzed operational processes to identify bottlenecks and implemented solutions to resolve them. Documented daily work metrics and reported findings at weekly staff meetings.
SERVER
2 Years 10 Months- Greeted customers, answered questions and recommended specials to increase profits. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Served food and beverages to patrons and immediately remedied issues with orders. Trained new employees on restaurant procedures and plating techniques. Displayed enthusiasm and knowledge about restaurant's menu and products. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts for customers. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Handled multiple tables simultaneously with high service quality.
Education
No Degree - Billing And Coding
GED
Skills
Relationship building
Report exceptions
Organizational development
Cross-functional team leadership
Sales forecasting
Experience in leadership
Problem-solving abilities
Multitasking
Professionalism
Timeline
Assistant Manager
Blarney Castle Oil Co.
06.2026 - CurrentRead More
ASSOCIATE
Wash n go Car Wash
11.2023 - 03.2025Read More
PRODUCTION LINE LEADER
Sara Lee Frozen Bakery
09.2021 - 10.2023Read More
SUPERVISOR OF OPERATIONS
DGS Delta Global Services
08.2016 - 11.2020Read More
SERVER
Cracker Barrell
10.2013 - 08.2016Read More
Michigan Works
GED
Read More
Kirtland Community College
No Degree from Billing And Coding
Read More