Andrea Tubby
CHICAGO,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Virtual Receptionist
MAP Communications
08.2016 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Aided in new employee training by sharing valuable insights from personal experiences as well as providing constructive feedback throughout their learning process.
- Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Demonstrated adaptability and resourcefulness while navigating unexpected technical issues, maintaining professionalism and focus on providing exceptional service to callers.
Dispatcher
Taxi Affiliation LLC
02.2002 - 08.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 500 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
Bachelor of Arts - Applied Behavioral Science
DePaul University
Chicago, ILAssociate of Science - Biology
City Colleges of Chicago-Harold Washington College
Chicago, IL06.2016
Skills
- Data entry proficiency
- Detail-oriented approach
- Customer Service
- Call Answering and Routing
- Call center experience
- Customer and client relations
- Computer Proficiency
Affiliations
- American Indian Science and Engineering Society Society
Timeline
Virtual Receptionist
MAP Communications
08.2016 - Current
Dispatcher
Taxi Affiliation LLC
02.2002 - 08.2016
Bachelor of Arts - Applied Behavioral Science
DePaul University
Associate of Science - Biology
City Colleges of Chicago-Harold Washington College