Andrea Turner
St. Louis,MO
Summary
Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Hussmann
10.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Displayed excellent communication skills in assisting diverse clientele with various needs and preferences.
- Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
General Manager
Palm Beach Tan
01.2018 - 03.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
Five Below
04.2012 - 12.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Education
High School Diploma -
Marquette Sr. High School
Chesterfield, MO05.2000
Skills
- Sales Closing
- Data Entry
- Payment Processing
- Product Upselling
- Call Center Customer Service
- Training Experience
- Cash Handling
- Inbound Phone Calls
- Call Center Operations
- Customer Service
- Report Preparation
- Customer Relationship Management
- Complaint Resolution
Timeline
Call Center Representative
Hussmann
10.2021 - Current
General Manager
Palm Beach Tan
01.2018 - 03.2020
Assistant Store Manager
Five Below
04.2012 - 12.2017
High School Diploma -
Marquette Sr. High School
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