ANDREA VADEN
Plano Orthopedic & Sports Medicine Center
GARLAND,US
11
years of professional experience
Reliable administrative and patient service specialist with strengths in data entry, records management, EHR updates, and application review. Supports accurate documentation, verifies insurance and demographics, resolves patient inquiries, and keeps daily workflows organized while protecting confidential information.
Work History
CHECKOUT COORDINATOR
9 Months- Processed payments for physician and clinic services following established financial procedures.
- Engaged with patients to discuss financial arrangements and payment options, enhancing understanding of available services.
- Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system.
- Assisted with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones; arranged follow-up visits and input claims as needed.
- Handled patient complaints promptly, ensuring resolution and enhancing overall patient satisfaction.
- Answered routine inquiries regarding practice services and hours of operation.
- Supported medical records management by performing tasks when needed.
PATIENT SERVICE REPRESENTATIVE
2 Years- Answered incoming calls from patients, families, and healthcare professionals, providing essential information and support.
- Address patient inquiries, concerns, and complaints promptly and compassionately.
- Assess needs and direct inquiries to appropriate departments or personnel.
- Resolved issues effectively, seeking guidance from supervisors.
- Uphold patient confidentiality and handle sensitive information discreetly.
- Maintained detailed documentation of phone conversations in compliance with HIPAA regulations, ensuring privacy and accuracy.
- Ensured accurate, up-to-date documentation of patient interactions in EHR systems, supporting efficient patient care.
- Processed payment transactions accurately at the point of sale.
DATA ENTRY SPECIALIST
5 Years 6 Months- Entered and maintained accurate data records in client management system.
- Managed client intake entry and ensured alignment between digital and physical records. Flagged inconsistencies across systems and coordinated resolution with relevant department. Maintained tracking spreadsheets to monitor status and accuracy of client records, updating internal database in real-time.
- Conducted regular audits ensuring data integrity and compliance with organizational standards, enhancing overall data quality.
- Collaborated with team members to streamline data entry processes, which improved efficiency.
CUSTOMER SERVICE & DATA SUPPORT REPRESENTATIVE
2 Years 10 Months- Managed prescription and customer records in pharmacy system, supporting over 50 daily inquiries with high accuracy. Trained new hires on data entry protocols and system navigation, decreasing onboarding time and improving new hire readiness. Resolved customer issues promptly, improving response consistency and customer satisfaction metrics.
- Responded to customer medication inquiries, delivering accurate information and ensuring high satisfaction levels.
- Processed prescriptions efficiently, utilizing pharmacy management software to maintain accuracy in orders.
- Streamlined record update process to enhance compliance and significantly reduce data retrieval time, while fostering a welcoming environment that boosted customer satisfaction. Provided exceptional customer service, fostering a welcoming environment that enhanced customer satisfaction. Streamlined prescription processing to decrease wait times, enhancing service speed and customer feedback. Monitored customer service metrics to identify trends, facilitating targeted improvements in service quality.
- Collaborated with healthcare providers to resolve patient issues promptly and effectively.
APPLICATION DATA PROCESSOR
3 Months- Reviewed applications and supporting documentation for completeness and accuracy, ensuring compliance with processing standards.
- Process applications according to established procedures, service-level requirements, and quality standards.
- Perform data validation and quality-control checks to maintain data integrity and adherence to quality standards.
- Verify customer and applicant information against required documentation.
- Identify missing, inconsistent, or incorrect information and follow up.
- Enter and update application information in internal databases and processing systems.
- Communicate with internal departments, customers, and applicants about application status and missing information, facilitating timely resolution.
- Maintain accurate electronic records and ensure data is properly organized.
- Protect confidential and sensitive information in accordance with company policies and applicable regulations
Education
HIGH SCHOOL DIPLOMA
Skills
Patient intake and assistance
Insurance claims verification
EHR management
Billing accuracy
Appointment coordination
HIPAA compliance
Microsoft Office proficiency
Analytical problem solving
Customer service excellence
Attention to detail
Medical Office Administration
Microsoft Office Suite
Microsoft Excel
Problem Solving
Attention to Detail
Customer Satisfaction
Attention to Detail
Timeline
CHECKOUT COORDINATOR
Plano Orthopedic & Sports Medicine Center
02.2026 - CurrentRead More
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06.2023 - 06.2025Read More
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