ANDREA VADEN
GARLAND
Summary
Professional Summary
Detail-oriented and results-driven professional with experience in healthcare administration, patient services, data entry, and application processing. Recognized for accuracy, professionalism, and the ability to handle confidential information while delivering exceptional service. Experienced in reviewing and processing applications, maintaining accurate records, verifying information, scheduling appointments, and supporting daily administrative operations. Strong computer, organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in fast-paced environments. Dependable, adaptable, and committed to producing high-quality work while creating a positive experience for patients, customers, and team members.
Overview
11
11
years of professional experience
Work History
CHECKOUT COORDINATOR
Plano Orthopedic & Sports Medicine Center
Dallas-Fort Worth, TX
02.2026 - Current
- Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and input claims when required.
- Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system.
- Accepts payments for physician/clinic services according to established guidelines
- May be required to discuss financial arrangements with patients.
- Responds to routine inquiries concerning practice services, hours of operation, etc.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.
PATIENT SERVICE REPRESENTATIVE
SCP Health
Dallas-Fort Worth, TX
06.2023 - 06.2025
- Answer incoming calls from patients, family members, and healthcare professionals.
- Assess needs and direct inquiries to appropriate departments or personnel.
- Maintain detailed documentation of phone conversations, adhering to HIPAA regulations.
- Address patient inquiries, concerns, and complaints promptly and compassionately.
- Resolve issues effectively, seeking guidance from supervisors when necessary.
- Uphold patient confidentiality and handle sensitive information discreetly.
- Ensure accurate and up-to-date documentation of patient interactions in EHR systems.
- Process payment transactions.
DATA ENTRY SPECIALIST
The Bridge Homeless Recovery Shelter
Dallas, TX
11.2017 - 05.2023
- Managed the entry of client intake and ensured alignment between digital and physical records. Flagged inconsistencies across systems, coordinated resolution with relevant department. Maintained tracking spreadsheets to monitor the status and accuracy of client records. Updated internal database in real-time, reducing backlog and improving client access to services.
- Entered and maintained accurate data records in client management system.
- Conducted regular audits to ensure data integrity and compliance with organizational standards.
- Collaborated with team members to streamline data entry processes, enhancing overall efficiency.
CUSTOMER SERVICE & DATA SUPPORT REPRESENTATIVE
Rite Care Pharmacy
Dallas, TX
01.2016 - 11.2018
- Managed prescription and customer records in pharmacy system supporting 50+ daily inquiries with consistent accuracy. Trained new hires on data entry protocols and system navigation, decreasing onboarding time and improving new hire readiness. Resolved customer issues promptly, improving response consistency and customer satisfaction metrics.
- Streamlined record update process to maintain compliance and reduce data retrieval time significantly. Provided exceptional customer service, fostering a welcoming environment that enhanced customer satisfaction. Streamlined prescription processing to decrease wait times, enhancing service speed and customer feedback. Monitored customer service metrics to identify trends, facilitating targeted improvements in service quality.
- Assisted customers with medication inquiries, ensuring accurate information delivery and satisfaction.
- Processed prescriptions efficiently, utilizing pharmacy management software to maintain accuracy in orders.
- Collaborated with healthcare providers to resolve patient issues promptly and effectively.
APPLICATION DATA PROCESSOR
Willis Towers Watson (One Exchange)
Dallas, TX
10.2015 - 01.2016
- Review applications and supporting documentation for completeness and accuracy.
- Enter and update application information in internal databases and processing systems.
- Verify customer and applicant information against required documentation.
- Identify missing, inconsistent, or incorrect information and follow up as needed.
- Process applications according to established procedures, service-level requirements, and quality standards.
- Maintain accurate electronic records and ensure data is properly organized.
- Perform data validation and quality-control checks.
- Communicate with internal departments, customers, or applicants regarding application status and missing information.
- Protect confidential and sensitive information in accordance with company policies and applicable regulations
Education
HIGH SCHOOL DIPLOMA -
W. W. Samuell High School
Dallas, TXSkills
- Patient Data Management
- Application review
- Patient check-in
- Patient support
- Insurance Verification
- Appointment Scheduling
- Electronic Health Records (EHR)
- Microsoft Office Suite
- Microsoft Excel
- EHR Management
- Document validation
- Quality assurance
- Confidential Information Handling
- HIPAA Compliance
- Medical Office Administration
- Problem Solving
- Attention to Detail
Timeline
CHECKOUT COORDINATOR
Plano Orthopedic & Sports Medicine Center
02.2026 - Current
PATIENT SERVICE REPRESENTATIVE
SCP Health
06.2023 - 06.2025
DATA ENTRY SPECIALIST
The Bridge Homeless Recovery Shelter
11.2017 - 05.2023
CUSTOMER SERVICE & DATA SUPPORT REPRESENTATIVE
Rite Care Pharmacy
01.2016 - 11.2018
APPLICATION DATA PROCESSOR
Willis Towers Watson (One Exchange)
10.2015 - 01.2016
HIGH SCHOOL DIPLOMA -
W. W. Samuell High School