Andrea Valenzuela
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Service Manager
Peraltas Auto Repair
05.2021 - Current
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Service Advisor
Chapman Used Cars
02.2017 - 12.2020
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted diagnostic results to provide accurate repair recommendations.
Education
High School Diploma -
Pueblo High School
Tucson, AZ05.2014
Skills
- Work Planning and Prioritization
- Customer Service Management
- Reliable and Responsible
- Outgoing and Energetic
- Team Collaboration and Leadership
- Bilingual english and spanish
- Employee Supervision
- MS Office
- Time Management
Timeline
Service Manager
Peraltas Auto Repair
05.2021 - Current
Service Advisor
Chapman Used Cars
02.2017 - 12.2020
High School Diploma -
Pueblo High School