Summary
Overview
Work History
Education
Timeline
Generic

Wesley Manley

Bronx,NY

Summary

Dedicated server and bartender with over 18 years of extensive experience in the hospitality industry, known for delivering exceptional customer service. Proven track record of catering to high-profile events for acting presidents, politicians, and celebrities while consistently exceeding client expectations. Strong attention to detail and an accommodating demeanor ensure memorable experiences for all guests. Committed to leveraging expertise to enhance team dynamics and further elevate service standards.

Overview

19
19
years of professional experience

Work History

Banquet Server

Marriott Marquis
New York, NY
09.2021 - Current
  • Set up food, coffee, and soft drink stations according to event order specifications, labeling foods, including potential allergies.
  • Arrange function rooms according to client needs, while spacing chairs and tables for ease of movement for all occupants.
  • Replenishing food and products as needed, cleaning dirty plates and china from function spaces whenever guests have migrated.
  • Take count of the product before and after consumption, presenting the final count to management for charges to be made.
  • Relay client requests to appropriate parties, anticipating the future needs of guests.
  • Set up and stock the bar according to the standard set, while maintaining cleanliness throughout the duration of the event.
  • Ensuring product is at appropriate temperature before serving, and having service ice prepared for use.
  • Adjust the table setting accordingly, using polished silverware and buffed glasses, while making considerations for seated guests.
  • Work effectively in team environments to deliver exceptional customer service in a punctual manner, as dictated by posted and agreed-upon run sheets. Often making up for call-outs, and working dynamically to accomplish assumed company goals.

Bartender/Server

Elegant Affairs
Glen Cove, NY
05.2019 - 09.2021
  • Check in rental table needs as well as company products at the start of shift to avoid /solve any potential issue of missing items.
  • Organize all contents of party dropping items where needed.
  • Set up party space according to client needs observing formal dining settings and customs.
  • Organize containers, glass racks and milk crates in the back of house for easy clean up and storage of soiled plates, silverware and glasses used during parties.
  • Structure a functional bar using tables with boxed linen to serve guests from.
  • Take guests drink-order accounting for desired liquor volume and drink type often remembering different guests names and drink to their delight.
  • Greet guests with warm salutations when in speaking range to create a welcoming and fun space.
  • Clean party space back to original state before leaving grounds.
  • Load truck with contents to be sorted at company warehouse leaving rental equipment where specified for pick up.

Bartender/Server

Fireman Hospitality Group
New York, NY
04.2019 - 09.2021
  • Ensure the room is set according to the guest count in a traditional, formal setting.
  • Structure the bar service area to serve guests liquor, wine, beers, soft drinks, as well as water.
  • Chilling products and creating a sanitary container to serve ice in drinks to cool.
  • Slice, garnish, dehydrated fruit, and account for all necessary drink mixers, bitters, etc.
  • Communicated with the chef to accommodate all dietary needs and allergies of guests to ensure a safe and memorable dining experience.
  • Square the chairs to the table, and make sure the spacing between the chairs is adequate for guest and co-worker movement.
  • Record all alcohol consumed, and lock liquor away after parties.
  • Set up the room for the following party after cleaning the party space.

Caterer / Server / Wine Steward

Simply Devine
New York, NY
11.2006 - 09.2021
  • Set up tables, chairs and dinnerware for formal and casual dining according to client and event needs.
  • Serve food to patrons table in synchronized serve out; pour and serve wine and mixed drink.
  • Set up a handwashing station and facilitated other religious customs according to kosher requirements under the supervision of a Rabbi.
  • Account for/ organize rented and company-owned items for varied pick-ups.
  • Prepare and deliver take home bags of food and flowers for clients.
  • Chill white wine, open red one hour before the event; pack up excess and unopened liquor.

Shift Supervisor

Starbucks
New York, NY
05.2017 - 09.2018
  • Manage staff: Assign roles, coordinate breaks, and communicate changing needs to staff members.
  • Customer service expert: Demonstrate clear communication skills, leadership and negotiation, complaint resolution, and adept at building customer loyalty.
  • Manage orders and account for inventory.
  • Balance the cash register daily and added the surplus earnings to the daily deposit.
  • Assess and correct faulty equipment.
  • Qualifying Certification in Food Protection from the New York City Department of Health and Mental Hygiene, 2017

Ward Secretary

Calvary Hospital
Bronx, NY
08.2009 - 10.2016
  • Receive and relay vital information to appropriate staff, patient or visitors.
  • Provide caring customer service to patients, patient’s family members and unit visitors.
  • Trained staff in the use of the statistics computer program at the Bronx and Brooklyn sites.
  • Organize patient files, adding new information to charts daily.
  • Coordinated facility upkeep

Bus Boy

Chez Josephine
New York, NY
06.2006 - 02.2008
  • Maintain health and safety standards in the restaurant.
  • Set tables with clean linens, silverware, and condiments.
  • Bus tables in a timely manner to ensure guests can be seated as promptly as possible.
  • Maintain cleanliness of silverware and wooden surfaces regularly.
  • Safely carry tables and chairs from the upstairs room to the main dining floor.

Education

Some College (No Degree) - Psychology

Hunter College of The City University of New York
New York, NY

High School Diploma -

Bronx Leadership Academy High School
Bronx, NY
06.2005

Timeline

Banquet Server

Marriott Marquis
09.2021 - Current

Bartender/Server

Elegant Affairs
05.2019 - 09.2021

Bartender/Server

Fireman Hospitality Group
04.2019 - 09.2021

Shift Supervisor

Starbucks
05.2017 - 09.2018

Ward Secretary

Calvary Hospital
08.2009 - 10.2016

Caterer / Server / Wine Steward

Simply Devine
11.2006 - 09.2021

Bus Boy

Chez Josephine
06.2006 - 02.2008

Some College (No Degree) - Psychology

Hunter College of The City University of New York

High School Diploma -

Bronx Leadership Academy High School

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Wesley Manley