Andrea Vargas-Tapia
Greeley,CO
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Ready to learn and good with people.
Overview
7
7
years of professional experience
Work History
Sales Floor Associate
McCoy's Building Supply
07.2020 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Retail Operations Supervisor
McCoy's Building Supply
01.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager of Operations
EZ Pawn
03.2017 - 12.2020
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
Education
No Degree - General Studies
South Plains College
Levelland, TX05.2025
High School Diploma -
Plainview High School
Plainview, TX05.2011
Skills
- Cash Handling
- Retail Merchandising
- Customer Assistance
- Relationship Building
- Team Supervision
- Friendly and Helpful
- Goal-Driven
- Adaptable and Flexible
- Creative Thinking
- Engaging With Diverse Customers
- Reliable and Responsible
- Basic Mathematics
Languages
Spanish
Native or Bilingual
Timeline
Retail Operations Supervisor
McCoy's Building Supply
01.2021 - 11.2022
Sales Floor Associate
McCoy's Building Supply
07.2020 - 10.2023
Assistant Manager of Operations
EZ Pawn
03.2017 - 12.2020
No Degree - General Studies
South Plains College
High School Diploma -
Plainview High School