Andrea Vatthongxay

• Mentor team members by demonstrating best practices for sales and customer service.
• Cultivate positive rapport with associates and team leadership.
• Identify and develop top talent within management structure to promote performance-oriented culture.
• Collaborate with District Manager to improve performance and grow sales.
• Prepare locations for audits by analyzing marketing and inventory reports.
• Work with direct reports to develop and implement action plans, improving operating results.
• Help to drive district growth through program quality, sales initiatives and customer service.
• Source and recruit top talent for various retail store positions.
• Remain calm and professional in stressful circumstances and effectively diffused tense situations.
• Provide leadership, insight and mentoring to newly hired leadership position holders to supply knowledge of various company programs.
• Host several district wide conference calls, and meetings to help cascade company initiatives through peer to peer lens, also participate on calls and meetings on a regional level.
• Organize team activities to build camaraderie and foster workplace culture.
• experiences

• Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
• Elevated team member performance while cultivating customer relationships to drive sales.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
• Identified and developed top talent within management structure to promote performance-oriented culture.
• Collaborated with District Manager to improve performance and grow sales within the market.
• Recruited, trained and developed several store managers and assistant manager to fill internal job vacancies within current box as well as the district.

• Collaborated with DM to improve Coaching and Training performance within district lines.
• Remaining highly accessible to managers across the region for guidance via Cell Phone.
• Collaborating with Regional CX Director as liaison for Mobile Pay, in an attempt to garner more buy in at the field level.
• Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
• Elevated team member performance while cultivating customer relationships to drive sales.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Implemented succession planning by training and developing 8 associates into leadership positions.
• Evaluated business needs and issues to devise targeted solutions like Conversion improvement.

- District Awards:

• 2017 Top Conversion Improvement (+3.5%)
• 2017 Promoted to General Manager from Co- Manager position

• Strengthened work flow productivity by hiring, managing and developing top talent.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
• Collaborated with District Manager to recruit and develop personnel and cultivate top performance within the market.
• Able to lead store to pick up $88,590 vs plan.

-District Awards

• 2016 Promoted to Market Leader to help impact the district.
• 2015 Coach of the Year Award.

● Assist with coordinating home inspections, repairs and pest control operators.

● Assist with coordinating real estate transactions from the contract or offer to the close of escrow on the property including opening escrow with the title company.

● Assist with managing preparation efforts for all open-houses.

● Assist clients over the phone and scheduled appointments for office agents.

● Data Entry

● Oversee the daily activities of high-end retail store operations to ensure a profitable, clean, and customer-service oriented store in accordance with corporate policies and state and federal laws.

● Consistently met or exceeded the store’s sales quota.

● Forecast and manage the annual budget for the store. Oversee merchandise and setup displays according to corporate plans. Manage the accuracy and timeliness of daily banking activities.

● Develop the working processes for the store operations. Establish and implemented a system for the prevention of shrinkage.

● Hire, supervise, and mentor a staff of 20 full-time and temporary employees for sales, visual presentation, inventory control, and shipping and receiving. Train and coach store associates on policies and procedures.

● Address all customer issues or complaints efficiently.