Summary

Overview

Work History

Education

Skills

Timeline

Andrea Vaughn

Carson

Summary

Organized operations manager with a proven ability to enhance efficiency and customer satisfaction. Effectively prioritizes and delegates tasks, ensuring timely completion of projects while maintaining high-quality standards. Strong communication skills facilitate collaboration across teams to implement strategic initiatives and drive operational excellence.

Overview

years of professional experience

Work History

Co-Owner / Operations & Business Manager

United Tree Service

Carson

12.2025 - Current

Direct end-to-end business operations including pricing, contracts, invoicing, and financial management.
Created scalable infrastructure for estimates and agreements to support business growth.
Established SOPs to streamline job planning and improve crew efficiency.
Executed marketing strategy to drive growth and repeat business.
Developed customer lifecycle process to optimize lead intake through collections.

Director of Ambulatory Scheduling

Children’s Nebraska

Omaha

02.2025 - 02.2026

Led system-wide access improvement initiatives, enhancing patient flow in ENT and GI divisions.
Built scheduling governance and decision rights model, streamlining collaboration across physicians, operations, and revenue cycle.
Developed and implemented FTE-based staffing model to achieve call hold times under one minute.
Partnered with IT and division chiefs to align Epic templates and workflows.
Directed cleanup projects for referrals and MyChart queues, improving scheduling accuracy and response times.

Access Scheduling Manager

METHODIST PHYSICIANS CLINIC ACCESS SCHEDULING

09.2021 - 02.2025

Coordinated daily activities, trained supervisors, and developed staff in access scheduling department to ensure operational efficiency.
Effectively collaborates and communicates with MPC leadership regarding access scheduling and 354-CARE.
Motivated and coached team to achieve targets in customer service and data collection, supporting denial prevention efforts.
Implemented new processes to enhance efficiency in operations.
Managed supplies, conducted hearing and vision screenings for QTC, and assisted APRN with drug and alcohol screenings.

Diagnostic Imaging Scheduling Supervisor

METHODIST DIAGNOSTIC IMAGING SCHEDULING

01.2018 - 09.2021

Coordinates and oversees the daily activities, training, development and supervision of the staff in the diagnostic/imaging scheduling department.
Oversaw scheduling productivity and accuracy for designated procedures while enhancing employee engagement.
Motivated and coached team to meet targets for customer service excellence and data collection supporting denial prevention.
Communicates team performance metrics to the Manager and recommends solutions that improve efficiencies.
Processed payroll for scheduling staff, ensuring accuracy and compliance.
Performs quarterly ABN audits for the whole Methodist health system.

Financial Clearance Specialist 1

METHODIST FINANCIAL CLEARANCE DEPARTMENT

08.2015 - 01.2018

Obtained financial clearance for designated procedures.
Obtained pre-certification/authorization, ensuring compliance with payer guidelines.
Verified medical necessity and created estimates for designated procedures, clarifying patient financial responsibility.
Verifies patient demographics, insurance plans/payer source, eligibility and benefits.
Assisted in resolving insurance denials by reviewing claims and documentation, facilitating timely reimbursements.
Answer and triage calls pertaining to prior authorizations.
Train and help onboard new employees.

Medical Receptionist/Administrative Assistant

METHODIST PHYSICIANS CLINIC HEART CARE CENTER

09.2012 - 08.2015

Coordinated administrative operations to ensure efficient office functionality.
Scheduling appointments and coordinating events.
Managed incoming and outgoing phone calls to facilitate communication and responsiveness.
Performing insurance verification and precertification of tests.
Performed various medical assistant tasks to support clinic operations.
Acted as the primary resource for implementing new office technologies like HealthPay 24, Marti, and Paynav.
Trained new staff as well as conducted interviews.
Wrote and assembled the reception procedure manual.

Phone Triage MA

MILLER ORTHOPAEDIC AFFILIATES

04.2006 - 12.2010

Gathered patient details and communicated effectively with physicians to facilitate care.
Provided appropriate protocols including medication refills, urgent care, test results, and provided a plan of care.
Managed precertification of tests and surgeries, collaborating with work comp to secure claim approvals.
Scheduled radiology tests and orthopedic surgeries.
Communicated radiology results to patients.
Assisted during x-ray procedures, ensuring patient comfort and safety throughout the process.

Education

BREATH ALCOHOL TECHNICIAN CERTIFICATE -

01-2023

URINE COLLECTOR TECHNICIAN CERTIFICATE -