Andrea Vazquez
Bridgeport,CT
Summary
Dedicated professional with extensive experience in supervising cleaning operations. Proficient in task delegation, scheduling, and fostering client relationships, consistently achieving high satisfaction levels and operational compliance. Self motivated and result driven with high standards and personal responsibility.
Overview
22
22
years of professional experience
Work History
Cleaning Supervisor
CRS Commercial Sanitation
Stamford, CT
08.2014 - 02.2022
- Supervised cleaning teams to ensure adherence to safety and sanitation protocols.
- Trained staff on proper use of cleaning equipment and chemicals.
- Developed schedules for daily operations to optimize workforce efficiency.
- Conducted quality inspections to maintain high cleanliness standards across facilities.
- Resolved client concerns promptly, fostering strong relationships and satisfaction levels.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Assistant Store Manager
Rite-Aid Pharmacy
Fairfield, CT
09.2004 - 06.2014
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assistant Store Manager
Rite Aide Pharmacy
Stamford, CT
01.2000 - 09.2004
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Optimized inventory management processes to reduce stock discrepancies and improve availability.
- Assisted in implementing promotional campaigns to enhance sales performance and customer engagement.
- Developed schedules for team members to ensure adequate coverage during peak hours.
- Conducted regular audits of store operations to identify areas for improvement and ensure accuracy.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Westhill High School
Stamford, CT07.1997
Skills
- Health and safety
- Chemical handling
- Client relations
- Scheduling and planning
- Quality assurance
- Task delegation
- Schedule management
- Recruitment and hiring
- Bi lingual
- Cleaning practices
- Customer service
- Ordering cleaning supplies
- Task assignment
- Customer service-focused
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cleaning Supervisor
CRS Commercial Sanitation
08.2014 - 02.2022
Assistant Store Manager
Rite-Aid Pharmacy
09.2004 - 06.2014
Assistant Store Manager
Rite Aide Pharmacy
01.2000 - 09.2004
High School Diploma -
Westhill High School