Andrew Brown
Portland,Oregon
Summary
Led safety briefings and provided exceptional customer service to ensure passenger satisfaction. Cultivated a polished and professional demeanor while engaging with diverse clientele. Recognized for delivering outstanding service and fostering a welcoming atmosphere.
Overview
22
22
years of professional experience
Work History
Flight Attendant / International Reserve Purser
United Airlines
San Francisco, CA
11.2024 - 05.2026
- Delivered exceptional customer service during all flight operations.
- Ensured compliance with safety protocols and regulations throughout flights.
- Trained new staff on emergency procedures and customer service standards.
- Collaborated with crew members to enhance in-flight passenger experience.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
International Flight Attendant
Atlas Air Worldwide
Miami, FL
08.2023 - 11.2024
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
Sales Representative and Demonstration
Vitamix
Portland, OR
03.2023 - 08.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Head of US Sales
Hongpeng Weaving Technology
Dongguan, China
08.2021 - 08.2022
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained productive relationships with employees.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Acted as the face of the business and both developed as well as enriched brand relationships with new and existing customers.
Wine Sales and Service
Vino Volo
Portland, OR
03.2019 - 02.2020
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained TSA/airport security badge clearance.
- Abided by safety regulations of both airport as well as OLCC to ensure the passengers and customers satisfaction and safety.
Sales Representative
Tai Ruey Fung Textiles
Taipei, Taiwan
02.2017 - 01.2019
- Represent at various shows.
- Position was situational rather than full time.
- Provide all functions of table service.
- Develop and strengthen interpersonal relationships amongst staff.
- Customer retention.
- Maintain high knowledge of all food and wine both in and out of season.
Sales Representative
Fengan Leather Co., Ltd
China
02.2017 - 01.2019
- Represent company at various trade shows.
- Facilitate new brand relations as well as refine current brand relations.
Server Shift Leader
Lucca
Portland, Oregon
09.2009 - 01.2019
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
Lead Sales Associate
The Gap
Portland, Oregon
11.2004 - 04.2009
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Server and Bartender
Manzana Rotisserie Grill
Portland, Oregon
03.2007 - 01.2009
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
APDM - Apparel Design and Merchandising
University of Hawaii at Manoa
Honolulu, HISkills
- Emergency Situations Management
- Customer Service
- Conflict Mediation
- FAA Regulations
- Issue Resolution
- Emergency Response
Timeline
Flight Attendant / International Reserve Purser
United Airlines
11.2024 - 05.2026
International Flight Attendant
Atlas Air Worldwide
08.2023 - 11.2024
Sales Representative and Demonstration
Vitamix
03.2023 - 08.2023
Head of US Sales
Hongpeng Weaving Technology
08.2021 - 08.2022
Wine Sales and Service
Vino Volo
03.2019 - 02.2020
Sales Representative
Tai Ruey Fung Textiles
02.2017 - 01.2019
Sales Representative
Fengan Leather Co., Ltd
02.2017 - 01.2019
Server Shift Leader
Lucca
09.2009 - 01.2019
Server and Bartender
Manzana Rotisserie Grill
03.2007 - 01.2009
Lead Sales Associate
The Gap
11.2004 - 04.2009
APDM - Apparel Design and Merchandising
University of Hawaii at Manoa