Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Brown

Portland,Oregon

Summary

Led safety briefings and provided exceptional customer service to ensure passenger satisfaction. Cultivated a polished and professional demeanor while engaging with diverse clientele. Recognized for delivering outstanding service and fostering a welcoming atmosphere.

Overview

22
22
years of professional experience

Work History

Flight Attendant / International Reserve Purser

United Airlines
San Francisco, CA
11.2024 - 05.2026
  • Delivered exceptional customer service during all flight operations.
  • Ensured compliance with safety protocols and regulations throughout flights.
  • Trained new staff on emergency procedures and customer service standards.
  • Collaborated with crew members to enhance in-flight passenger experience.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

International Flight Attendant

Atlas Air Worldwide
Miami, FL
08.2023 - 11.2024
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.

Sales Representative and Demonstration

Vitamix
Portland, OR
03.2023 - 08.2023
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Head of US Sales

Hongpeng Weaving Technology
Dongguan, China
08.2021 - 08.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained productive relationships with employees.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Acted as the face of the business and both developed as well as enriched brand relationships with new and existing customers.

Wine Sales and Service

Vino Volo
Portland, OR
03.2019 - 02.2020
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained TSA/airport security badge clearance.
  • Abided by safety regulations of both airport as well as OLCC to ensure the passengers and customers satisfaction and safety.

Sales Representative

Tai Ruey Fung Textiles
Taipei, Taiwan
02.2017 - 01.2019
  • Represent at various shows.
  • Position was situational rather than full time.
  • Provide all functions of table service.
  • Develop and strengthen interpersonal relationships amongst staff.
  • Customer retention.
  • Maintain high knowledge of all food and wine both in and out of season.

Sales Representative

Fengan Leather Co., Ltd
China
02.2017 - 01.2019
  • Represent company at various trade shows.
  • Facilitate new brand relations as well as refine current brand relations.

Server Shift Leader

Lucca
Portland, Oregon
09.2009 - 01.2019
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.

Lead Sales Associate

The Gap
Portland, Oregon
11.2004 - 04.2009
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.

Server and Bartender

Manzana Rotisserie Grill
Portland, Oregon
03.2007 - 01.2009
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

APDM - Apparel Design and Merchandising

University of Hawaii at Manoa
Honolulu, HI

Skills

  • Emergency Situations Management
  • Customer Service
  • Conflict Mediation
  • FAA Regulations
  • Issue Resolution
  • Emergency Response

Timeline

Flight Attendant / International Reserve Purser

United Airlines
11.2024 - 05.2026

International Flight Attendant

Atlas Air Worldwide
08.2023 - 11.2024

Sales Representative and Demonstration

Vitamix
03.2023 - 08.2023

Head of US Sales

Hongpeng Weaving Technology
08.2021 - 08.2022

Wine Sales and Service

Vino Volo
03.2019 - 02.2020

Sales Representative

Tai Ruey Fung Textiles
02.2017 - 01.2019

Sales Representative

Fengan Leather Co., Ltd
02.2017 - 01.2019

Server Shift Leader

Lucca
09.2009 - 01.2019

Server and Bartender

Manzana Rotisserie Grill
03.2007 - 01.2009

Lead Sales Associate

The Gap
11.2004 - 04.2009

APDM - Apparel Design and Merchandising

University of Hawaii at Manoa
Andrew Brown