ANDREA WALKER
Spring,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
9
9
years of professional experience
Work History
Insurance Agent
AAA Auto Club Group
02.2019 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
Sales Associate/Customer Service
Asurion
12.2016 - 02.2019
- Built rapport with clients by providing quality customer service and problem solving
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Established personal connections with customers, exceeding customer service expectations while troubleshooting Wi-Fi devices over phone
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Technical Support Representative(Sales)
Geek Squad
01.2015 - 12.2016
- Troubleshot issues on device-specific problems, network performance and internet connectivity
- Booking appointments, selling membership and in-home services
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Referred major hardware and software problems and defective products to in-store appointments to achieve company sales goals
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Education
High School Diploma, Ogle School Of Beauty -
Skills
- Policy Knowledge
- CRM Software
- Customer Relationship Management
- Time management abilities
- Technical documents comprehension
- Technical Troubleshooting
Timeline
Insurance Agent
AAA Auto Club Group
02.2019 - Current
Sales Associate/Customer Service
Asurion
12.2016 - 02.2019
Technical Support Representative(Sales)
Geek Squad
01.2015 - 12.2016