Andrea Wallace
Walmart
Copperas Cove,TX
11
years of professional experience
Dynamic professional with a proven track record at Walmart, Sedgwick, and Alorica excelling in customer service and merchandise selection.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude
Work History
Personal Shopper
2 Years 9 Months- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's inventory management system to track product availability.
- Executed high-speed order picking, inventory staging, and precise data log tracking using specialized mobile logistics applications.Resolved localized client account inquiries, transaction adjustments, and fulfillment tracking to maintain exceptional customer satisfaction metrics.
Customer Service Representative
2 Years 4 Months- Managed high-volume client intake inquiries regarding disability, worker's compensation, and leave tracking documentation.Accurately updated and maintained internal database systems with sensitive client information while strictly following privacy guidelines.Utilized advanced multi-screen desktop environments, remote communication channels, and digital ticketing systems.
Patient Care Advocate
2 Years 1 Month- Provided support to patients by addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to ensure patient needs were met promptly.
- Educated patients on available resources and services for better health management.
- Documented patient interactions accurately in electronic health record systems.
Childcare Provider
3 Years 9 Months- Supervised daily activities to ensure a safe and nurturing environment for children.
- Developed engaging lesson plans that promoted cognitive and social development.
- Assisted in managing behavioral issues through positive reinforcement techniques.
- Communicated effectively with parents regarding children's progress and concerns.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Implemented hygiene practices to maintain health standards among children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
High School Diploma
Skills
Customer service
Attention to detail
Planning and organization
Decision-making
Prioritizing orders
Verifying order accuracy
Merchandise selection
Customer relations
Timeline
Personal Shopper
Walmart
12.2022 - 09.2025Read More
Customer Service Representative
Sedgwick CMS
04.2020 - 08.2022Read More
Patient Care Advocate
Alorica
04.2018 - 05.2020Read More
Childcare Provider
Children's Park North
04.2014 - 01.2018Read More
Hillcrest High School
High School Diploma
Read More