Andrea Warren
Blairsville,PA
Summary
Proven team player and adept at customer interactions, I significantly enhanced customer satisfaction and operational efficiency at Burger King. Skilled in cleaning, sanitizing, and order management, my ability to multitask and maintain professionalism under pressure led to improved service quality and repeat business, showcasing a strong blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Burger King
Blairsville, PA
05.2024 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Team Member
Sheetz
Blairsville, PA
10.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Telephone Fundraiser
Public Outreach Fundraising
Remote
03.2023 - 11.2023
- Increased donor engagement by utilizing persuasive communication techniques during fundraising calls.
- Provided constructive feedback for script improvement, refining messaging based on personal experiences and responses from prospects.
- Strengthened donor relationships, addressing concerns and providing relevant information about the organization''s initiatives.
- Boosted overall campaign success with personalized approaches to target various donor segments.
Cashier
Walmart
Blairsville
06.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
CardWorks Servicing
Pittsburgh, PA
10.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Blue Cross And Blue Shield
York, PA
08.2020 - 03.2021
Education
Diploma -
Powell High School
Powell, TN05.2003
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking Orders
Timeline
Restaurant Team Member
Burger King
05.2024 - Current
Team Member
Sheetz
10.2023 - Current
Telephone Fundraiser
Public Outreach Fundraising
03.2023 - 11.2023
Cashier
Walmart
06.2022 - 03.2023
Customer Service Representative
CardWorks Servicing
10.2021 - 05.2022
Customer Service Representative
Blue Cross And Blue Shield
08.2020 - 03.2021
Diploma -
Powell High School