Andrea Watson
Napoleon
Summary
Customer-focused professional skilled in delivering exceptional service and resolving concerns. Adaptable and efficient in fast-paced environments with strong time management and multitasking abilities. Committed to enhancing customer satisfaction and creating memorable experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Provider
Lifeguide Friends
Napoleon
01.2024 - Current
- Delivered direct care to individuals with developmental disabilities, enhancing their quality of life
- Assisted with personal care tasks, including hygiene, grooming, feeding, ambulation, and healthcare monitoring, ensuring client comfort and well-being
- Supported clients in self-administering medications, ensuring adherence to prescribed schedules and safety protocols.
- Communicated changes in client’s condition and family situation to administrators and supervisors, facilitating timely responses and support
Direct Support Provider
CLASS
Napoleon
08.2019 - Current
- Provides direct care to those with developmental disabilities
- Assisted clients with personal care tasks, including hygiene, grooming, feeding, and ambulation, while monitoring medical needs and supporting healthcare-related activities
- Supported clients in self-administration of medications, ensuring adherence to prescribed schedules and proper techniques
- Communicated changes in client conditions or family situations to administrators and supervisors to ensure timely support and care adjustments
Taxi Driver
SuperCab
Bowling Green
09.2016 - 04.2019
- Ensured compliance with safety regulations and state laws governing vehicle operation while reinforcing safety practices among passengers
- Shared insights about local area and points of interest, offering recommendations for hotels and restaurants to enhance passenger experience
- Record name, date, and taxi identification information on trip sheets, along with trip information, such as time and place of pickup and drop-off, and total fee
- Collected fares and vouchers, processed payments, and issued receipts to maintain accurate financial records.
Education
Certificate of Completion - Administrative Office Assisting Program with Medical Terminology
ATS Plus School of Business
Toledo, OH06-2018
Some College (No Degree) - Visual Communications
Northwest State Community College
Archbold, OHSkills
- Microsoft Office Suite
- QuickBooks proficiency
- Skill development
- Numeric keypad operation
- Problem-solving
- Team collaboration
- Self-directed work
- Medication administration certification
Certification
- Medicaton Admination Certifcation- DODD from 11/20/19 to present- yearly
- First Aid and CPR
Timeline
Direct Support Provider
Lifeguide Friends
01.2024 - Current
Direct Support Provider
CLASS
08.2019 - Current
Taxi Driver
SuperCab
09.2016 - 04.2019
Certificate of Completion - Administrative Office Assisting Program with Medical Terminology
ATS Plus School of Business
Some College (No Degree) - Visual Communications
Northwest State Community College