SHANASHA WHYTE
Yonkers,NY
Summary
Dynamic Customer Service Representative with over 10 years of experience in delivering exceptional customer support. Expertise in customer relationship management, utilizing advanced communication and problem-solving skills to resolve complex issues in fast-paced environments. Proven track record of building strong customer relationships through effective communication and empathy, resulting in high levels of customer satisfaction and loyalty. Committed to enhancing the customer experience by addressing inquiries promptly and efficiently, while thriving in remote work settings.
Overview
8
8
years of professional experience
Work History
Direct Support Provider
ABBOTT HOUSE
01.2025 - Current
- Developed personalized care plans in collaboration with clients and families for tailored support.
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Monitored client progress and documented changes to ensure effective service delivery.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
09.2024 - 01.2025
- Handle inbound and outbound calls to assist clients with billing inquiries and account resolution.
- Maintain detailed customer records, ensuring accuracy and regulatory compliance.
- Resolve issues quickly, maintaining high satisfaction and contributing to team metrics.
- Utilize de-escalation techniques to manage sensitive conversations professionally.
MARKETING CONCIERGE
CARENET HEALTH
01.2024 - 07.2024
- Scheduled appointments and coordinated member services within healthcare networks.
- Provided high-touch support to improve patient satisfaction and service utilization.
TECHNICAL SUPPORT ADVOCATE
TTEC
04.2022 - 11.2023
- Provided tech support and troubleshooting, resolving high volumes of client inquiries.
- Exceeded performance benchmarks and contributed to service improvements.
- Resolved complex technical issues, achieving substantial improvements in customer satisfaction ratings across multiple platforms.
VIRTUAL ASSISTANT
Real Family Financial
02.2020 - 03.2022
- Scheduled client meetings, enhancing communication and trust.
- Documented meeting minutes for improved team coordination.
- Boosted enrollment outcomes, fostering long-term client relationships.
- Streamlined client onboarding processes, leading to noticeable improvements in enrollment efficiency and client satisfaction.
CREW MEMBER
McDonald's Restaurant
07.2017 - 01.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining food safety standards and cleanliness.
- Assisted team members with training on menu items and operational procedures to enhance performance.
- Resolved customer complaints swiftly, fostering a positive dining experience and brand loyalty.
Education
Bachelor of Administration - Business Administration
Monroe College
Bronx, NY07-2020
Associate of Applied Business - Business Management Science
Monroe College
Bronx, NY07-2018
HIGH SCHOOL DIPLOMA -
Academy For Scholarship And Entrepreneurship
The Bronx, NY08-2016
Skills
- Microsoft Office
- Data Entry
- De-escalation
- Technical Support
- Time Management
- Conflict Resolution
- Customer Retention
- Problem-solving skills
- Effective listening
- Experienced with digital tools
- Building professional connections
- Business Operations & administrative Support
Timeline
Direct Support Provider
ABBOTT HOUSE
01.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
09.2024 - 01.2025
MARKETING CONCIERGE
CARENET HEALTH
01.2024 - 07.2024
TECHNICAL SUPPORT ADVOCATE
TTEC
04.2022 - 11.2023
VIRTUAL ASSISTANT
Real Family Financial
02.2020 - 03.2022
CREW MEMBER
McDonald's Restaurant
07.2017 - 01.2020
Bachelor of Administration - Business Administration
Monroe College
Associate of Applied Business - Business Management Science
Monroe College
HIGH SCHOOL DIPLOMA -
Academy For Scholarship And Entrepreneurship