Martha Bayoh
Somerset
Summary
Compassionate and detail-oriented professional, offering extensive knowledge in Business Administration and Supply Chain management. I have over 6 years of experience supporting individuals with developmental disabilities in day program and residential settings. Adept in documentation, compliance, transportation coordination, and fostering person-centered care with an unwavering commitment to health, safety, and program integrity.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Direct support provider
Dungarvin
North Brunswick
07.2019 - Current
- Ensure a safe and structured environment for individuals with intellectual and developmental disabilities through daily program supervision and regular safety audits.
- Maintain 100% accuracy in Medication Administration Record (MAR) compliance in accordance with DDD and Medicaid standards.
- Document behavioral incidents and interventions with 90%+ accuracy, supporting the creation of person-centered service plans.
- Support transportation and mobility needs by coordinating logistics and accompanying clients on community outings.
- Attend continuous training and development sessions to remain compliant with Dungarvin’s evolving standards and policies.
- Provide leadership in the absence of supervisors, ensuring smooth program operations.
Customer Success Manager
Africell
Freetown
02.2012 - 03.2017
- Delivered customer service excellence, maintaining a 95% satisfaction rating, contributing to long-term loyalty and retention.
- Managed and resolved service issues efficiently, reducing resolution time by 20% while enhancing customer trust and operational workflows.
- Demonstrated advanced communication and problem-solving skills in both face-to-face and remote interactions.
Education
Associate Degree - General Business
Raritan Valley Community College
Somerset, NJ 01.2023 - 02.2026
Bachelor of Science - Business and Management Studies
Milton Margai College of Education and Technology
Freetown, Sierra LeoneSupply Chain Procurement Certificate -
Association for Supply Chain Management (ASCM)
Skills
- Program Coordination & Compliance
- Medicaid/DDD Documentation
- Transportation & Logistics
- Facility Safety & Maintenance Oversight
- Person-Centered Support & Advocacy
- Microsoft Office Suite & Record keeping Software
- Ethical Decision-Making & Confidentiality
- Crisis Management & De-escalation
- Cross-functional Collaboration
- Time Management & Task Prioritization
Certifications And Compliance
- Medication Administration Certified
- Cleared DDD background check and CARI Registry
- Trained in Dungarvin’s driving policy and safety procedures
Timeline
Associate Degree - General Business
Raritan Valley Community College
01.2023 - 02.2026
Direct support provider
Dungarvin
07.2019 - Current
Customer Success Manager
Africell
02.2012 - 03.2017
Bachelor of Science - Business and Management Studies
Milton Margai College of Education and Technology
Supply Chain Procurement Certificate -
Association for Supply Chain Management (ASCM)