Andrea West
Alliance,OH
Summary
Flexible hard worker ready to learn and contribute to team success.
Attentive cosmetologist with several years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.
Skilled Cosmetologist with specialized training in hair styling, makeup application and skincare treatments. Possess proven ability to build customer relationships while delivering high-quality services that meet individual client needs. Strengths include creative talent for design, keen eye for detail, and strong interpersonal skills. Previous work showcases consistent commitment to providing exceptional customer service resulting in increased customer satisfaction rates.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Cosmetologist
Famous Hair/Costcutters
Alliance, OH
11.2015 - 08.2025
- Provided hair cutting and styling services for diverse clientele.
- Assisted clients in selecting appropriate hair care products.
- Maintained cleanliness and organization of workstations and tools.
- Stayed updated on current trends in hairstyling and cosmetology techniques.
- Implemented safety and sanitation protocols in line with industry standards.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Collaborated with team members to ensure smooth salon operations.
- Educated clients on proper hair maintenance techniques and aftercare.
- Delivered exceptional customer service during appointments and consultations.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained accurate records of customer services provided.
- Advised clients on how to maintain their new hairstyles at home.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Assisted customers in selecting appropriate retail products for their needs.
- Provided consultations to clients on beauty treatments, products and services.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained cleanliness of salon equipment and tools.
- Responded to customer inquiries by phone, email, and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Shaved, trimmed and shaped beards and mustaches.
- Developed new styles and techniques.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cosmetologist
Smart Style Salon
Alliance, OH
11.2012 - 11.2015
- Provided hair cutting and styling services for diverse clientele.
- Assisted clients in selecting appropriate hair care products.
- Maintained cleanliness and organization of workstations and tools.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided facial waxing services.
Cosmetologist
Super snips
Alliance, OH
09.2010 - 09.2012
- Provided hair cutting and styling services for diverse clientele.
- Assisted clients in selecting appropriate hair care products.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on proper hair maintenance techniques and aftercare.
- Implemented safety and sanitation protocols in line with industry standards.
- Delivered exceptional customer service during appointments and consultations.
- Collaborated with team members to ensure smooth salon operations.
Education
Marlington
Alliance, OH118808 - Cosmetology
Regency Beauty Institute
Canton , OH 07.2010 - 12.2010
118808 - Cosmetology
Raphaels
Alliance, OHSkills
- Hair styling
- Color techniques
- Product knowledge
- Sanitation practices
- Appointment scheduling
- Customer consultation
- Retail product sales
- Trend awareness
- Hair style recommendations
- Sales and upselling
- Hair coloring and highlighting
- Client loyalty building
- Facials and makeup applications
- Cosmetics selection assistance
- Beard trimming
- Skin treatment
- Makeup artistry
- Hair extension application
- Licensed cosmetologist
Certification
- Cosmetologist
- Managers
Timeline
Cosmetologist
Famous Hair/Costcutters
11.2015 - 08.2025
Cosmetologist
Smart Style Salon
11.2012 - 11.2015
Cosmetologist
Super snips
09.2010 - 09.2012
118808 - Cosmetology
Regency Beauty Institute
07.2010 - 12.2010
Marlington
118808 - Cosmetology
Raphaels