Andrea White
Damascus,OR
Summary
Seasoned Store Manager and Office Manager specializing in management of retail locations and small business. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
21
21
years of professional experience
Work History
Broker Manager
Twin Turbo Trans
Damascus , OR
01.2009 - Current
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepare and Maintain health coverage files.
Manager
Maidenform
Troutdale , OR
04.2003 - 12.2008
- Accomplished multiple tasks within established timeframes.
- Hire and training of new employees, To ensure proper coverage and customer service needs.
- Scheduling staff to optimize use of payroll given and assigning duties to maximize stores profit.
- Merchandizing, floor plans and signage for promotional changes.
- Handling of customer queries and complaints.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Executing Inventory logging, pricing and transfers.
- Delivered feedback regarding employee performance and training needs and yearly review.
- Recorded inventory sales into organization's weekly income report.
- Monitoring Bank transactions deposit logs and records.
- Offering hands on assistance to customers assessing needs and maintaining current knowledge of products.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results. In Annual and yearly breakdown report.
Assistant Manager
Maidenform
Woodburn, OR
06.2001 - 04.2003
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Merchandising, floor plans and promotion changes.
- Bank transaction and logging
- Inventory control, pricing and transfers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. ( Won award for UPT- units per transaction for entire company)
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency. This is why Maidenform asked to transfers me to the Troutdale location. In addition to trips to New York Maidenforms.
Education
Eastern Oregon University
La Grande, ORSkills
- Prioritizing and Planning
- Quality Assurance
- Decision Making
- Compliance Assessment
- Staff Recruitment and Hiring
- Operational Reporting
- Creative and Innovative
- Customer Service
- Time Management
- Willing to Learn
- Attention to Detail
Timeline
Broker Manager
Twin Turbo Trans
01.2009 - Current
Manager
Maidenform
04.2003 - 12.2008
Assistant Manager
Maidenform
06.2001 - 04.2003
Eastern Oregon University