Andrea Whitney
Phoenix,AZ
Summary
Dynamic customer service professional with a proven track record at Liberty Mutual, excelling in client satisfaction through tailored insurance solutions. Recognized for reliability and strong communication skills, I effectively manage schedules and processes, enhancing service efficiency and resolving inquiries with empathy, resulting in increased loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Flex Driver
Amazon
Phoenix, AZ
02.2024 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
Customer Service Representative
Assurant - FEMA Flood
Scottsdale, AZ
11.2022 - 11.2024
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Nationwide Insurance Company
Columbus, OH
11.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Licensed Insurance Agent
Liberty Mutual
Phoenix, AZ
01.2009 - 01.2020
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in protecting assets.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
No Degree - Medical Coding And Billing
DeVry University
Phoenix, AZ12-2025
Skills
- Strong communication skills
- Reliability and punctuality
- Customer service
- Processes and procedures
- Schedule management
Languages
English
Native or Bilingual
Timeline
Flex Driver
Amazon
02.2024 - Current
Customer Service Representative
Assurant - FEMA Flood
11.2022 - 11.2024
Customer Service Representative
Nationwide Insurance Company
11.2022 - 01.2024
Licensed Insurance Agent
Liberty Mutual
01.2009 - 01.2020
No Degree - Medical Coding And Billing
DeVry University