Andrea Williams
Hutto,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Hair Restoration Tech
Hair of the Arts
Austin , TX
06.2017 - 12.2023
- Performed precision cutting and styling services for clients including custom hair design for men that have hair loss.
- Provided exceptional customer service by greeting guests promptly, recommending products, and answering questions in a friendly manner.
- Tracked sales data related to haircare services rendered in order to identify trends among customers.
- Utilized social media platforms such as Instagram or Facebook to showcase portfolio of work completed at the salon.
Manager
Regis Corporation
Phoenix, AZ
03.2013 - 05.2017
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Administrative Assistant
Hair Club For Men And Women
Phoenix, AZ
06.2007 - 03.2013
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
Associate of Arts - Cosmetology Education
Avalon School of Cosmetology
Phoenix, AZ01-2013
Skills
- Business Development
- Marketing
- Operations Management
- Policy Implementation
- Expense Tracking
- Workforce Management
- Business Planning
- Schedule Preparation
Languages
English
Professional
Spanish
Professional
Timeline
Hair Restoration Tech
Hair of the Arts
06.2017 - 12.2023
Manager
Regis Corporation
03.2013 - 05.2017
Administrative Assistant
Hair Club For Men And Women
06.2007 - 03.2013
Associate of Arts - Cosmetology Education
Avalon School of Cosmetology