Andrea Williams
Plantation,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Environmental Services Technician
Broward Health
2017.08 - 2023.07
- Cleaning and sanitize patient rooms and common areas of the hospital
Customer Service Associate
Walmart
2014.06 - 2017.11
- Process purchase, return, bill payments, cash check, money transfers, etc.
Patient Access Representative
Plantation General Hospital
2013.02 - 2015.05
- Putting patients insurance information and or payment information, into the computer or database
Insurance and Billing Specialist
CVS Health
2010.05 - 2014.06
- Gathering insurance information from patient
- Inter information in the system
- The system gives an approval code.
Cashier
dd's DISCOUNTS
2008.07 - 2011.07
- Processing purchases at register by accepting cash, credit card etc.
Call Taker
Yellow Cab Company
2006.06 - 2009.09
- Answer calls entering the address of the customer's location, send out a cab for the customer
Education
High school diploma -
Stranahan High School
Fort Lauderdale, FL06.1995
Skills
- Environmental Services (6 years)
- Insurance verification (4 years)
- Office experience (5 years)
- Microsoft Office (5 years)
- Hospital Experience (7 years)
- Medical Office Experience
- HIPAA
- Medical Terminology
- Phone etiquette
- Windows
- Communication skills
- Customer service
- Typing
- Computer Operation
- Administrative Support
- Strong Work Ethic
- Safety Standards and Protocols
- Communication and Interpersonal Skills
- Productivity and Time Management
- Safety trained
- Sanitation Procedures Knowledge
- Standard Operating Procedures
Timeline
Environmental Services Technician
Broward Health
2017.08 - 2023.07
Customer Service Associate
Walmart
2014.06 - 2017.11
Patient Access Representative
Plantation General Hospital
2013.02 - 2015.05
Insurance and Billing Specialist
CVS Health
2010.05 - 2014.06
Cashier
dd's DISCOUNTS
2008.07 - 2011.07
Call Taker
Yellow Cab Company
2006.06 - 2009.09
High school diploma -
Stranahan High School