Andrea Williams
Wilmington,NC
Summary
Versatile recent college graduate with 4+ years of customer service experience, including roles as both associate and manager. Background in tutoring and classroom teaching, demonstrating strong communication, leadership, and problem-solving skills. Committed to delivering efficient, empathetic support and enhancing the overall customer experience.
Overview
5
5
years of professional experience
Work History
Manager
Bath and Body Works
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Student Teacher
Charles P. Murray Middle School
01.2025 - 04.2025
- Worked with classroom teacher to learn about current standards and best practices.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Incorporated real-world applications into lessons, making content relevant and relatable for students.
- Developed cross-curricular connections, reinforcing key concepts across subject areas.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Improved learning outcomes by employing diverse assessment methods to accurately gauge student comprehension.
- Fostered student curiosity and interest through creative hands-on activities.
- Adapted teaching methods and materials to meet students' varying needs.
Associate
Buff City Soap
09.2021 - 10.2022
- Customer service, register, making products, training associates
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Created and stocked merchandise efficiently while multi-tasking on the sales floor and register.
- Managed efficient cash register operations.
Customer Service Representative
Brinson Insurance
01.2021 - 06.2021
- Provided customer service by answering and directing phone calls, processing payments, and maintaining accurate client policy records through organized filing.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Spanish Undergraduate with a Concentration of Teacher Licensure
University of North Carolina Wilmington
05.2025
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Cross-functional teamwork
- Safety procedures
- Inventory management
TEACHING EXPERIENCE
- Student Teaching, Charles P. Murray Middle School, Wilmington, NC
- Completing a 16-week internship in 6th and 7th grade Spanish with Mrs. Jerread Spring 2025
- Field Experience, International School of Gregory, Wilmington, NC
- Co-taught bilingual global connections class with partnership teacher in the 8th grade
- Provided one on one support with English Language Learners (ELL) students in the classroom
- Planned and taught one lesson on the Spanish government system Spring 2024
- Field Experience, Charles P. Murray Middle School, Wilmington, NC
- Completed 25 hours of field experience in 6th, 7th, and 8th grade Spanish
- Observed instructional and classroom management strategies
- Helped monitor classroom and provided students with assistance during individual instruction
- Co-taught lessons planned by partnership teacher
- Planned and taught a 3-lesson unit in 7th grade Spanish Fall 2023
- Field Experience, Friends School of Wilmington, Wilmington, NC
- Observed instructional and classroom management strategies in Spanish classes at the kindergarten, 3rd, and 4th grade levels
- Helped monitor classroom and assisted partnership teacher during instruction Fall 2023
- Field Experience, John T. Hoggard High School, Wilmington, NC
- Observed instructional and classroom management strategies in Spanish 1 and AP Spanish classes Fall 2023
- Tutoring, Education Lab at UNCW, Wilmington, NC
- Completed 25 hours of one-on-one tutoring with an elementary school student
- Provided support in reading foundations
- Worked with student to achieve the reading goals put in place by his IEP team Spring 2024
Languages
Spanish
Timeline
Student Teacher
Charles P. Murray Middle School
01.2025 - 04.2025
Manager
Bath and Body Works
04.2023 - Current
Associate
Buff City Soap
09.2021 - 10.2022
Customer Service Representative
Brinson Insurance
01.2021 - 06.2021
Bachelor of Arts - Spanish Undergraduate with a Concentration of Teacher Licensure
University of North Carolina Wilmington
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