Open To Work
Andrea Williams
SERVICE
Houston,TX
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
12
12
years of professional experience
Work History
At Your Service Rep
Macy's
Houston, TX
11.2025 - Current
- Assisted customers with inquiries, ensuring high satisfaction and effective resolution of issues.
- Processed transactions accurately using point-of-sale systems, maintaining efficiency during peak hours.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 75 customers each day.
CSR I
Maximus
Houston, TX
05.2023 - 11.2023
- Provided exceptional customer service by promptly and effectively addressing veterans' inquiries, concerns and complaints.
- Manage a high volume of incoming calls and emails. Consistently meeting or exceeding performance metrics for response time and resolution.
- Resolved 80% of customer issues on the first contact exceeding departmental targets.
- Maintained a high level of professionalism and empathy while interacting with veterans to ensure a positive experience.
Fulfillment/Order Selector
Kroger
Houston, TX
02.2022 - 02.2023
- Operated pallet jacks and forklifts to transport products efficiently within warehouse environment.
- Selected and organized merchandise based on order specifications and shelf-life requirements.
- Pulled over 50+ orders quickly to maintain demanding productivity goals daily.
Fulfillment Lead
Macy's
Houston, TX
09.2013 - 04.2021
- Led team in efficient order processing and fulfillment operations.
- Trained and mentored staff on best practices for shipping procedures.
- Processed more than 100 orders each shift with consistent record of meeting or exceeding productivity targets.
- Managed, motivated and monitored team of 10+ associates every shift.
Education
GED
Skills
- Employee Training
- Detail Orientated
- Written and Verbal Communication
- Problem Solving
- Hotel Management
- Complaint and Conflict Resolution
- Microsoft Office
- Customer support
- Customer relations
- Organization
Work Preference
Work Type
Full TimeInternshipLocation Preference
RemoteOn-SiteHybridTimeline
At Your Service Rep
Macy's
11.2025 - Current
CSR I
Maximus
05.2023 - 11.2023
Fulfillment/Order Selector
Kroger
02.2022 - 02.2023
Fulfillment Lead
Macy's
09.2013 - 04.2021
GED