Andrea Woods
Waukegan,IL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist ( Fully Remote)
La'Masiposa
Gurnee, Illinois
05.2024 - 12.2025
- Scheduled appointments and coordinated meeting room availability.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Entered data into databases accurately and efficiently.
- Verified information to ensure accuracy and completeness.
- Managed incoming calls and directed inquiries to appropriate departments.
Customer Service Rep
CKW Hair Design
10.2020 - 10.2023
- Work The Front End / Front Desk Clark
- Book Appointments Online For Customers
- Call Back For Voicemails, Order Products Needed To Stock
- On For The Shop, And Check Customers In And Out.
- Answering The Phone, And Checking Emails For Appointments.
Customer Service Rep ( Remote 2019-2020)
Scott Kendricks, LTD Tax Service
Waukegan , Illinois
12.2010 - 04.2020
- Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
- Places outbound customer service or customer satisfaction calls, as required by client
- Completes call guides; gathers and verifies required information
- Attends telephone skills and program information training sessions; adheres to established levels of service
- Adept at actively listening. also communicate efficiently.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
- Ability and willingness to work remotely in a quiet work environment free from distractions
Education
Diploma -
Zion Benton
Zion, IL05-2013
Skills
- Data entry
- Customer service
- Appointment scheduling
- Telephone communication
- Issue resolution
- Active listening
- Time management
- Problem solving
- Administrative skills
- Spreadsheet tracking
- Scheduling
Languages
English
Personal Information
Authorized To Work: US
Timeline
Front Desk Receptionist ( Fully Remote)
La'Masiposa
05.2024 - 12.2025
Customer Service Rep
CKW Hair Design
10.2020 - 10.2023
Customer Service Rep ( Remote 2019-2020)
Scott Kendricks, LTD Tax Service
12.2010 - 04.2020
Diploma -
Zion Benton