Andrea Yard
Lakeland,FL
Summary
Dynamic Senior Warranty Administrator with expertise in claims processing and warranty management. Achieved minimal claim rejections through meticulous documentation and compliance monitoring. Fostered strong relationships with manufacturers, enhancing communication and expediting approvals. Proven ability to analyze warranty data, driving improvements in service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Warranty Administrator
Regal Automotive Group
10.2017 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
Education
Warranty Admin
KIA Master Certification
Warranty Administrator Certified
Honda Warranty Certified
GMC Warranty Admin Certified
Acura Warranty Certified
Chevy Warranty Admin. Certified
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Claims submissions
- Compliance monitoring
- Team management
Timeline
Senior Warranty Administrator
Regal Automotive Group
10.2017 - Current
Warranty Admin
KIA Master Certification
Warranty Administrator Certified
Honda Warranty Certified
GMC Warranty Admin Certified
Acura Warranty Certified
Chevy Warranty Admin. Certified
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