Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Jason Ellison

Hollywood

Summary

Accomplished Senior Warranty Administrator at Nautical Ventures Marine, skilled in warranty processing and data analysis. Expertly resolved customer complaints and streamlined processes, enhancing operational efficiency. Proven ability to generate actionable reports and foster vendor relations, demonstrating strong problem-solving and communication skills in a fast-paced environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Warranty Administrator

Nautical Ventures Marine
Ft. Lauderdale
10.2017 - Current
  • Signed payment approvals for accepted claims to ensure timely processing.
  • Reconciled warranty receivables with payments according to accounting schedules.
  • Investigated customer complaints about product defects and warranty non-compliance.
  • Maintained knowledge of current industry regulations governing warranties.
  • Collaborated with team members to achieve project objectives and meet deadlines.
  • Utilized software tools to streamline processes and enhance performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently.
  • Compiled meaningful reports from data for management decision-making.

Warranty Administrator

InterMarine
Ft. Lauderdale
12.2012 - 09.2017
  • Compiled data from diverse sources into actionable reports for management decision-making.
  • Evaluated policies and procedures for warranty processing, identifying improvement opportunities.
  • Processed warranty paperwork, ensuring accurate documentation and reporting for claims.
  • Coordinated with accounting to monitor open claims and pursue payment resolutions.
  • Provided technical support to customers regarding warranty inquiries and product returns.
  • Developed relationships with vendors and suppliers to enhance warranty service quality.
  • Conducted investigations of claims to verify compensability and compliance with policies.
  • Maintained detailed records of customer interactions related to warranties and returns.

Marine Service Technician

Advantage Marine Serivces
Ft. Lauderdale
06.2007 - 12.2012
  • Recommended upgrades to enhance vessel performance and efficiency.
  • Performed regular maintenance and inspections of marine vessels for safety and reliability.
  • Diagnosed electronic problems using specialized test equipment for navigation systems.
  • Executed winterization, shrink-wrapping, and off-season storage for various vessel sizes.
  • Oversaw maintenance schedules to uphold optimal vessel performance for clients.
  • Coordinated repair designs for marine machinery installation on vessels.
  • Compiled daily reports on crew progress, issues, and milestones for management review.
  • Trained customers on marine maintenance best practices to protect investments.

Education

Factory Certified Marine Technician - Marine Engine And Systems

Marine Mechanics Institute
Orlando, FL
10-2004

Skills

  • Warranty processing
  • Data analysis
  • Customer support
  • Software utilization
  • Document management
  • Problem solving
  • Vendor relations
  • Team collaboration
  • Performance reporting
  • Payment reconciliation
  • Claims investigation
  • Technical support
  • Process improvement
  • Communication skills
  • Multitasking capacity
  • Storage procedures
  • Equipment maintenance
  • Customer relationship management
  • Project coordination
  • Documentation accuracy
  • Issue resolution
  • Report generation
  • Time management
  • Vendor management
  • Financial analysis
  • Operational efficiency
  • Adaptability and flexibility
  • Written communication
  • Business strategy development
  • Product development
  • Cost reduction strategies
  • Issue research and resolution
  • International mobility management
  • Effective communication skills
  • Sustainability strategies and practices
  • Process analysis and optimization
  • Project management and planning
  • Crisis management strategies and execution
  • Professionalism in service delivery and teamwork

Affiliations

  • surfing
  • outdoorsman
  • musician

Accomplishments

  • Started as a basic Service Writer with Nautical Ventures and was promoted to Senior Warranty Administrator managing warranty claims for 6 separate boats dealerships
  • Started as a Service Technician with InterMarine and was promoted to Warranty Administrator

Certification

  • Mercury Marine Certified Technician
  • Volvo Penta Certified Technician
  • Yamaha Marine Certified Technician
  • National Marine Manufacturers Association certification for Service Management

References

  • Georgios Voulgarakis; De Antonio Yachts Technical & Service Manager USA (786)546-7600
  • Rick Dubious; InterMarine General Manager (561)239-1533
  • Justin Rhoades; Advantage Marine Services; Director of Operations (954)695-2884
  • Kevin Duschesne; Service and Sales Management of Beneteau Yachts (410) 507-8782

Timeline

Senior Warranty Administrator

Nautical Ventures Marine
10.2017 - Current

Warranty Administrator

InterMarine
12.2012 - 09.2017

Marine Service Technician

Advantage Marine Serivces
06.2007 - 12.2012

Factory Certified Marine Technician - Marine Engine And Systems

Marine Mechanics Institute

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Jason Ellison