Summary
Overview
Work History
Education
Skills
Volunteer Experience
Skillslanguages
Timeline
Generic

Andrea Zaldana

Miami,FL

Summary

Motivated student graduating in the top 5% of my class with proven leadership skills, seeking work experience and long term professional development opportunities.

Overview

Work History

Customer Care Center Representatives

Florida Power Light
  • Answer any customers care and menial concerns pertaining to account or policy status
  • Communicating company policy and services to customers as well as small businesses and corporations
  • Set up and manage incoming customer accounts while maintaining order large amounts phone calls

Bottle Service / Server / Customer Service

The Joint
  • Greeting customers and provide menu
  • Upsell drinks, bottles, VIP section to customers
  • Serving Alcohol beverages & bottles to customers
  • Handling money & Guest order

VIP Bottle Service / Customer Service

Victory Restaurant & Lounge
  • Handle incoming calls and outbound calls of VIP Guest
  • Greet guests upon arrival & provide menu & guide them to section/reserved areas
  • Monitor Vip guest list, manage/confirm arrival and upsell
  • Provided bottle service & Assist setting up for Vip Guest/ Large Party

Bottle Server/ Server

Voodoo Nightclub & Rooftop Lounge
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele with positive energy and good quality service.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.

Education

Miami Senior High School
Miami, FL
01.2020

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Telephone reception
  • Up-selling strategies
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Professionalism

Volunteer Experience

  • Beach Clean up, Miami, FL, 01/01/20, Spent the whole morning and afternoon cleaning the beach of garbage and litter with my peers as well as separating glasses and plastics for recycling
  • Miami Rescue Mission, Miami, FL, 33131, 01/01/20 - 01/01/22, Set up tables and plates to give away to the homeless every Thanksgiving and Christmas Day, Gathered toys and other things to give away to families for Christmas, Clean up crew

Skillslanguages

  • English- Fluent
  • Spanish- Fluent
  • Ability to effectively communicate with people of all ages
  • Experience with electronics and technology
  • Microsoft Office and use of Mac
  • Friendly & Approachable
  • Experience with children
  • Attentive Listening
  • Organization skills and money management
  • Ability to learn and apply knowledge quickly
  • Experience with animals
  • Artistic and creative abilities
  • Quick problem solving
  • Proven leadership qualities in a group setting
  • Collaboration
  • Critical thinking
  • Teamwork
  • Time management
  • Negotiation
  • Customer service
  • Conflict resolution
  • Adaptability
  • Decision making

Timeline

Customer Care Center Representatives

Florida Power Light

Bottle Service / Server / Customer Service

The Joint

VIP Bottle Service / Customer Service

Victory Restaurant & Lounge

Bottle Server/ Server

Voodoo Nightclub & Rooftop Lounge

Miami Senior High School

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Andrea Zaldana