Andrea Zamudio
Madera,CA
Summary
Successful Counter representative with more than Number years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DT and Counter Customers Service
Burger King
10.2022 - 09.2024
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Customer Service Representative
Walmart
03.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Pam American Center
07.2016 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BA In Individual Studies, BA BSN - Nursing
New Mexico State University
Las Cruces, NM05.2021
Skills
- First Aid Training
Certification
I have servsafs, I have my food handlers license, My CPR license.
Languages
English
Professional Working
Timeline
DT and Counter Customers Service
Burger King
10.2022 - 09.2024
Customer Service Representative
Walmart
03.2018 - 09.2019
Customer Service Representative
Pam American Center
07.2016 - 08.2019
BA In Individual Studies, BA BSN - Nursing
New Mexico State University