ANDREA F ZEVEA
SOUTH JORDAN,UT
Summary
Professional with expertise in enhancing client experience and engagement, optimizing time management within fast-paced environments. Skilled in meeting and event planning, executive level support & calendar coordination, project management, demonstrating strong teamwork and problem-solving abilities. Committed to continuous improvement in client service and operational efficiency, leveraging advanced communication, strong client relationships, and organizational skills and problem solving in team and individual environments.
Overview
2027
2027
years of professional experience
Work History
Executive Assistant
Soulence Tax & Wealth Management
2022 - Current
- Executive tier support for senior accountants with high clientele caseloads.
- Schedule and calendar logistics, optimizing time management and reducing scheduling conflicts for senior accountants.
- Enhanced engagement for high-contract clients by managing appointment schedules, fostering strong relationships, data collection and prep ensuring timely responses to inquiries and product completion.
- Coordination with accountants and office departments to prepare tax returns, promoting teamwork and enhancing the quality of client service and product turnaround in complex situations and high pressure deadlines.
- Detailed records of client interactions and tax filings, ensuring a high level of organization and facilitating efficient workflow.
- Monthly/quarterly tax payment management service.
- Research and IRS response.
- Administrative and training support to departments, promoting positive and effective work environment and morale.
Administrative Assistant-Language & Culture
Jordan School District
2013 - 2022
- Assistant to Director, Language & Culture/12-teacher specialists
- Managed multi-million dollar budgets for immigrant and refugee programs, ensuring compliance and maximizing resource allocation.
- Facilitated district training events, coordinating logistics and planning for impactful learning experiences.
- Oversaw ESL course management, ensuring accurate records and timely communication of completion credits to HR and USBE.
- Developed tracking systems for English language learners, improving reporting accuracy and supporting targeted educational strategies.
- Department purchasing processes, ensuring timely invoice processing and adherence to budgetary guidelines.
- Full scope travel arrangements for exec level travel.
- Designation and tracking of English language learners through educational experience, Kindergarten to graduation.
- Legal management for students classified confidential.
Cosmetologist, Small Business Owner
Self-owned At Sandy Visions Salon & Day Spa
2004 - 2020
- Fostered lasting client relationships by actively listening to their needs, enhancing satisfaction and repeat business.
- Executed precise appointment scheduling and financial management, ensuring smooth daily operations and compliance with local & state regulations.
- All facets of hair design through ongoing education, keeping services fresh and competitive in the market and revenue growth.
- Self-owned business 16 years.
Master Cosmetologist
Falling Waters Day Spa
2000 - 2004
- Client development & retention through personalized consultations, leading to client loyalty and repeat business.
- Enhanced customer experience through bonus services resulting in marked gains in client referrals.
- Partnered with team members to organize promotional events, increasing foot traffic and enhancing brand visibility.
- Mentored junior stylists, fostering team growth and improving overall service.
Legal Assistant
Salt Lake Legal Defender Association
1990 - 2000
- Composed, reviewed, proofread legal drafts ensuring accuracy and clarity while minimizing errors in critical documents contributing to successful outcomes.
- Executed transcription of legal proceedings under tight deadlines, maintaining high accuracy and supporting effective case preparation.
- Provided professional legal assistance to diverse clientele, demonstrating empathy and understanding in challenging situations.
- Fostered strong relationships with clients, courts, and law enforcement, facilitating effective communication and case management.
- Criteria development and training seminars for statistical procedures.
- Calendar management for 3 attorneys, misdemeanor and felony caseloads.
- Prepared and filed critical motions in all stages of criminal defense legal process from arraignment, pre-trial, trial.
Education
Associate of Applied Science - Business Administration and Management
Snow College
Ephraim, UTSkills
- Database and Client Management Systems
- Meeting & event planning & management
- Document & business correspondence
- Composition & content proofreading
- Project management
- Conflict management
- Appointment setting
- Software knowledge
- Spreadsheet tracking
- Report writing
- Schedule management
- Travel coordination
- Interpersonal communication
- Executive support
Timeline
Executive Assistant
Soulence Tax & Wealth Management
2022 - Current
Administrative Assistant-Language & Culture
Jordan School District
2013 - 2022
Cosmetologist, Small Business Owner
Self-owned At Sandy Visions Salon & Day Spa
2004 - 2020
Master Cosmetologist
Falling Waters Day Spa
2000 - 2004
Legal Assistant
Salt Lake Legal Defender Association
1990 - 2000
Associate of Applied Science - Business Administration and Management
Snow College