Andrea Zimmerman

Built strong relationships with clients to deliver emotional support and companionship.

• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, grooming. and meal preparation
• Assisted with daily living activities, running errands, and household chores.
• Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
• Conferred with supervisor to discuss changes in patient condition to ensure the highest level of care.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Maintained inventory of office supplies and placed orders.
• Managed phone, incoming and outgoing mail and email, as well as all drop box correspondence.
• Volunteered to help with special projects of varying degrees of complexity.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Ensured accurate record-keeping with diligent data entry and database management for meeting minutes, City ordinances, resolutions, building permits, and a variety of municipal licenses.
• Posted notices of City Meetings both at physical official posting locations and Municipal website.
• Processed and reconciled customer utility, property tax, and other miscellaneous payments
• Coordinated final utility readings, setting up new customer utility accounts and maintained monthly utility journal records.
• Received and processed new reservations for all city park shelters, meeting rooms, and community center rentals, maintained calender of events, processed rental contracts, fees and rental deposit refunds.
• Coordinated with multiple departments and processed special event permits.
• Assisted department heads to issue a variety of notices including mowing/weed notices, snow/ice removal notices and other violations of City code and/or ordinances.
• Assisted City Clerk with election duties, including voter registration, issuance of absentee ballots, and in person absentee voting processes.
• Processed and maintained files for various licenses and permits including dog/cat licenses, building, right of way, plumbing, electrical, and HVAC permits.

• Completed a variety of reconciliations daily and monthly to ensure that all variances are properly accounted for, thoroughly documented and promptly corrected.
• Develop, maintain, and publish department procedures.
• Work independently to provide assistance to management with special projects and analysis when needed.
• Provide support for internal and external clients to insure compliance with the Department of Educations regulations.
• Respond to incoming and outgoing calls, assisting borrowers with a multitude of inquiries, including but not limited to receiving payments, and assessing eligibility for assistance programs.
• Responsible for organizing and instituting departmental motivational and team building activities.