Andie Kelly

• Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Referenced company contracts and rate desk to balance rate and revenue for client and company.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Was hired for Leisure AfterHours, they changed my position after training to Corporate with no insight to book Vacation travel.

• Arranged travel for multiple VIP Executive accounts. Air, car, hotels, private car service, & train travel. Domestic and International Travel
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Private car service and Train travel.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Asked open-ended questions to better ascertain client needs and determine best travel offerings on VIP level.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Responded positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete the transaction at the point of sale.

• Booked transportation and coordinated schedules for conferences and meetings.
• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.

Complete any service requests and sell related products such as car hire, hotels & transfers for Bank of America and Cisco accounts.

Made the customer aware of their company travel policy, and communicate this to ensure adherence.

Completed after call work, finalizing the traveler's itinerary.

Ensured customer traveler profiles and details are accurate; build & maintained.

Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency.

Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals.

Developed a solid understanding of the corporate travel industry, and the key drivers for customers.

Provided unsurpassed service by understanding, anticipating, and exceeding their expectations.

Acted with integrity and confidentiality and protect sensitive information

• International VIP Account: Lenovo/Motorola Accounts • Responded positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete transaction at point of sale.
• Developed a solid understanding of the corporate travel industry, and the key drivers for our VIP customers. Completed VIP traveler training to ensure 100% accuracy of specific VIP traveler requirements. Completed any service requests and sell related products such as car hire, hotels & transfers.
• Ensured customer traveler profiles and details are accurate. Provided advice on visa, passport and security requirements relating to destination and confirm issuing details for each reservation. Demonstrated commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations. Acted with integrity and confidentiality and protect sensitive information. •

Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Organized trips for individual, family and business travelers.

Provided Luxury travel options for Cruise & Tours.

Maintained operational proficiency in coordinating both international and domestic travel arrangements.

Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business

• Informed clients of travel policies and utilized preferred vendors to maximize company profits

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

• Worked closely with clients to understand unique needs and meet specific travel desires.

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

Resolved service-related problems in timely manner.

Verified that personal and payment information on guest accounts was accurate and complete.

Increased hotel revenue, profits and market share through booking preferred suppliers

Asked open-ended questions to better ascertain client needs and determine best travel offerings for Vacation Travel

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Arranged travel accommodations for groups, couples, executives and special needs clients.

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Maintained operational proficient in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business

Organized memorable and exquisite travel itineraries and vacations

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Asked open-ended questions to better ascertain client needs and determine best travel offerings.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Organized memorable and exquisite travel itineraries and vacations and business executives.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Specialized in Family Travel, Honeymoons, Groups, Adventure and Eco Travel, Certified Cruise